Policies - Kzoo

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Policies - Kzoo

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Anastasia Jacob

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Policies - Kzoo


Froggy Jumps Policies - KzooVersión en línea Policies - Kzoo por Anastasia Jacob 1 If client is not at the location, what is our policy? a Need credit card on file and take before and after photos b Can't do jobs if the client is not present c Have to have someone on site who can pay for the service 2 How soon do we need to answer a web lead? a Less than 30 seconds b Within 80 seconds c Any Time 3 If there is an OTP on the schedule, what are the main steps we need to take? a Move to OTP on the schedule, call right away to complete the estimate b Cancel the OTP since we aren't going there c Wait to call till day of estimate 4 What do we need in the notes for repeat clients? a Previous Hunks Listed b Every Job date they had with us previously c Note that they used us before 5 What note do we need for every zone but inner for jobs and estimates? a 2 Hour Minimum & Zone the client is in b 1 Hour Minimum c none 6 How often should we send the move ready flyer a 2 times b 1 time c 3 times 7 What should our notes look like after a move confirmation? a Confirmed Address, time, quote, not taking ____, will be packed up b Confirmed and ready to go c Client is Packed, confirmed everything 8 What should we do every time we interact with the client? a Put a note in their job about what was discussed b Provide a stress free experience c Let manager know what was discussed 9 What is the difference between Move and Move Labor? a Need a truck for a move, Move labor is internal where truck is not needed b They are the same since you're moving items for both c Move is moving items for client and Move labor is doing labor work like mowing lawn 10 When is the only time you should see a job under “Labor” a Client who bought boxes only b When moving items internally c When Moving items to another location 11 What is our crib policy? a We can disassemble the crib but due to liability, we can’t reassemble it. b We can't take it apart or put it today c We can't move them 12 What questions do we need to ask about basketball hoops? a Is the base filled with water, sand, or is it cemented in ground? b Is the item heavy? c Is it located in the house? 13 What are 2 situations we would need to take phone # and email out of client’s profile? a Late to job and Damage on job b When we complete the 2 day confirmation c When we finish Happy Checks for client 14 What weight do we need to get manager approved when doing and otp quote? a 6,000 lbs b 5,000 lbs c 3,000 lbs 15 What situations would we need to suggest a free on site estimate? a If the home has 3+ bedrooms, hoarder situation, office moves/removals, tariffs. b All the time c Never 16 What is the minimum prepayment we need for a tariff? a 200 b 300 c Half Down 17 What is the minimum prepayment we need for an interstate? a Half Down b 200 c 300 18 What does Story Point, Skyrise, Park View Hills, Downtown moves have in common when adding time to quote? a Long Walks b They are all 20 minutes from the College Hunks office c They all have a loading dock area 19 What is the 1 location we can’t use their equipment even if clients tell us to? a Friendship Village b Story Point c Skyrise

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Policies - Kzoo

Froggy Jumps

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Policies - KzooVersión en línea

por Anastasia Jacob

If client is not at the location, what is our policy?

How soon do we need to answer a web lead?

If there is an OTP on the schedule, what are the main steps we need to take?

What do we need in the notes for repeat clients?

What note do we need for every zone but inner for jobs and estimates?

How often should we send the move ready flyer

What should our notes look like after a move confirmation?

What should we do every time we interact with the client?

What is the difference between Move and Move Labor?

When is the only time you should see a job under “Labor”

What is our crib policy?

What questions do we need to ask about basketball hoops?

What are 2 situations we would need to take phone # and email out of client’s profile?

What weight do we need to get manager approved when doing and otp quote?

What situations would we need to suggest a free on site estimate?

What is the minimum prepayment we need for a tariff?

What is the minimum prepayment we need for an interstate?

What does Story Point, Skyrise, Park View Hills, Downtown moves have in common when adding time to quote?

What is the 1 location we can’t use their equipment even if clients tell us to?