Chat steps

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Put the chat steps in order

Valerie

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Chat steps


Chat stepsVersión en línea Put the chat steps in order por Valerie 1 Sales Inventory chat steps Sales recap. Closing Question New or pre-owned Name Sales appointment missing information Greeting. Model of interest. Inventory Push. Special features or colors? Closing statement Sales lead generation 2 Service appointment chat steps Missing information Name Service recap. Closing Question Service appointment lead generation What service Mileage (depending on service needed) Closing statement Year, make, and model Greeting. What day 3 Finance/ Sales Chat steps Name Missing information Sales lead recap (Remove the word "sales") Closing question Mileage (Only for GAP insurance or lease return) Greeting. Year, make, and model Closing statement Sales lead generation 4 Customer Complaint Chat Steps Can you tell me on what date this occurred? Do you recall who you were working with? Customer Complaint lead generation Customer Complaint Recap and closing question I appreciate you confirming, may I please have your last name and phone number/email address? Closing statement Year, Make, and Model (If service complaint) Customer Complaint "Greeting" 5 Recall Chat Steps General service lead generation Service recap. Closing question Closing statement Greeting. Year, Make, and Model Unable to confirm appointment for recall line. Do you have the recall number handy? Name Missing Information