Fraud Refresh

Froggy Jumps

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Quick fun game to refresh

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Tammi

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Froggy Jumps Fraud RefreshVersión en línea Quick fun game to refresh por Tammi 1 FDWC Case shows cardholder name listed as "Tom Smith Jr.". What name can we accept from the cardholder for verification? a Thomas Smith Jr. b Tom Smith c Thomas Smith 2 Which transactions do we NOT need to verify? a AS b HO c TA/TN 3 If cardholder is unable to verify the alert and wants more time to research, we can work the case as UCF without reviewing the other required transactions since they will be calling back. a True b False c Only if we add notes to verify the others at call back. 4 If call comes through as verified and the caller provides they are calling for their spouse's card we can still proceed since the call was already authenticated. a Yes, since it came through as verified, we can proceed with whoever is on the phone. b No, we need to refer to FI. c No, we need to check if the cardholder is available before proceeding verification. 5 If cardholder provides they have recently attempted a shipping and handling deal, then the alert will be considered as valid. a We would ask more questions to ensure the timestamps, amounts, & merchant name can be associated. b Yes, if they have recently provided their card we wouldn't consider this to be fraud. c No, they would have needed to attempt the transaction same day of the alert.

Froggy Jumps

Fraud RefreshVersión en línea

Quick fun game to refresh

por Tammi

FDWC Case shows cardholder name listed as "Tom Smith Jr.". What name can we accept from the cardholder for verification?

Thomas Smith Jr.

Tom Smith

Thomas Smith

Which transactions do we NOT need to verify?

TA/TN

If cardholder is unable to verify the alert and wants more time to research, we can work the case as UCF without reviewing the other required transactions since they will be calling back.

True

False

Only if we add notes to verify the others at call back.

If call comes through as verified and the caller provides they are calling for their spouse's card we can still proceed since the call was already authenticated.

Yes, since it came through as verified, we can proceed with whoever is on the phone.

No, we need to refer to FI.

No, we need to check if the cardholder is available before proceeding verification.

If cardholder provides they have recently attempted a shipping and handling deal, then the alert will be considered as valid.

We would ask more questions to ensure the timestamps, amounts, & merchant name can be associated.

Yes, if they have recently provided their card we wouldn't consider this to be fraud.

No, they would have needed to attempt the transaction same day of the alert.

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Fraud Refresh

Froggy Jumps

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Fraud RefreshVersión en línea

por Tammi

FDWC Case shows cardholder name listed as "Tom Smith Jr.". What name can we accept from the cardholder for verification?

Which transactions do we NOT need to verify?

If cardholder is unable to verify the alert and wants more time to research, we can work the case as UCF without reviewing the other required transactions since they will be calling back.

If call comes through as verified and the caller provides they are calling for their spouse's card we can still proceed since the call was already authenticated.

If cardholder provides they have recently attempted a shipping and handling deal, then the alert will be considered as valid.

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