Triage Scenario Quiz

Froggy Jumps

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Choose the correct triage scenario path based on each cue.

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Roshelle Deuna

Filipinas

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Froggy Jumps Triage Scenario QuizVersión en línea Choose the correct triage scenario path based on each cue. por Roshelle Deuna 1 A patient says, “I just received an invoice and I think there’s an error.” What should you do? a Transfer to the Front Office b Transfer to Clinical Team c Transfer to Billing Team 2 A patient wants to cancel their appointment due to a personal event. What is the correct first step? a Immediately cancel the appointment b Offer to reschedule and send message to the Clinical Team c Tell the patient they cannot cancel for personal reasons 3 A patient asks, “Will my IUI cycle be covered by insurance?” Who do you transfer them to? a Navigators b Billing c Clinical 4 A patient is in pain and says they’re bleeding. What do you do first? a Tell them to wait for a nurse b Transfer to the Front Office c Get someone on the phone urgently (Clinical → Navigators → Managers) 5 A new patient calls and wants to schedule her first fertility appointment. What’s your script? a “We are not accepting new patients.” b “Let me schedule you, and then I’ll connect you with our Intake team.” c “You need to go online to register first.”

Froggy Jumps

Triage Scenario QuizVersión en línea

Choose the correct triage scenario path based on each cue.

por Roshelle Deuna

A patient says, “I just received an invoice and I think there’s an error.” What should you do?

Transfer to the Front Office

Transfer to Clinical Team

Transfer to Billing Team

A patient wants to cancel their appointment due to a personal event. What is the correct first step?

Immediately cancel the appointment

Offer to reschedule and send message to the Clinical Team

Tell the patient they cannot cancel for personal reasons

A patient asks, “Will my IUI cycle be covered by insurance?” Who do you transfer them to?

Navigators

Billing

Clinical

A patient is in pain and says they’re bleeding. What do you do first?

Tell them to wait for a nurse

Transfer to the Front Office

Get someone on the phone urgently (Clinical → Navigators → Managers)

A new patient calls and wants to schedule her first fertility appointment. What’s your script?

“We are not accepting new patients.”

“Let me schedule you, and then I’ll connect you with our Intake team.”

“You need to go online to register first.”

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Triage Scenario Quiz

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Triage Scenario QuizVersión en línea

por Roshelle Deuna

A patient says, “I just received an invoice and I think there’s an error.” What should you do?

A patient wants to cancel their appointment due to a personal event. What is the correct first step?

A patient asks, “Will my IUI cycle be covered by insurance?” Who do you transfer them to?

A patient is in pain and says they’re bleeding. What do you do first?

A new patient calls and wants to schedule her first fertility appointment. What’s your script?

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