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Froggy Jumps

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Jugadas 95

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Answer each question correctly to advance to the next lily pod. Can you make it across the pond successfully??

Creada por

Jennifer Bell

Estados Unidos

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Top 10 resultados

#	Jugador	Acierto	tiempo
1	Sam A 23 de Julio de 2025	% 100	00:58
2	Fitema 23 de Julio de 2025	% 100	01:09
3	Simone 23 de Julio de 2025	% 90	00:49
4	Tayo 22 de Julio de 2025	% 90	01:16
5	Trudy Frank 23 de Julio de 2025	% 90	01:18
6	Latifa 23 de Julio de 2025	% 90	02:01
7	Andy 23 de Julio de 2025	% 80	01:27
8	Gabby 23 de Julio de 2025	% 70	01:03
9	Stephanie J 23 de Julio de 2025	% 70	01:14
10	Dean 23 de Julio de 2025	% 30	01:32

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Froggy Jumps NOVA LeapVersión en línea Answer each question correctly to advance to the next lily pod. Can you make it across the pond successfully?? por Jennifer Bell 1 True or False: When making a subcase from the parent case to an internal party and/or customer, you must change the contact of the subcase to the internal party/customer. a True b False c I don't know 2 To prevent your call's task from attaching to an unrelated case, you should... a Create a new case or have the existing case up through the end of the call. b Open a NOVA session just to take calls from. c Nothing - leave the unrelated case. 3 True or False: A customer called inquiring about an email they submitted earlier that day and the case was already actioned and closed. It is fine to subcase the closed case. a True b False c I don't know 4 True or False: You can only enter a missing contact on your case once it has already closed. a True b False c I don't know 5 True or False: You can access the Rules and Restrictions Teamsite for the POD of a booking through NOVA. a True b False c I don't know 6 True or False: You can view the BL status (i.e. 1, 60) in NOVA. a True b False c I don't know 7 What are the required fields when creating a contact in NOVA? a First and Last name, Phone Number, Email Address, Job Title (if available), Partner Code/Account b First and Last name, Phone Number, Fax Number, Email Address c Last Name, Phone Number, Email Address, Partner Code 8 True or False: As a rep, you can only make a list view for your teammates to see. a True b False c I don't know 9 What feature can assist you in locating contact information for internal contacts either locally or internationally? a Next Best Action b Team Helper c Quick Text 10 When updating your signature or greeting, where would you perform this function in settings? a Customize My Pages b External Credentials c Advanced User Details

Froggy Jumps

NOVA LeapVersión en línea

Answer each question correctly to advance to the next lily pod. Can you make it across the pond successfully??

por Jennifer Bell

True or False: When making a subcase from the parent case to an internal party and/or customer, you must change the contact of the subcase to the internal party/customer.

True

False

I don't know

To prevent your call's task from attaching to an unrelated case, you should...

Create a new case or have the existing case up through the end of the call.

Open a NOVA session just to take calls from.

Nothing - leave the unrelated case.

True or False: A customer called inquiring about an email they submitted earlier that day and the case was already actioned and closed. It is fine to subcase the closed case.

True

False

I don't know

True or False: You can only enter a missing contact on your case once it has already closed.

True

False

I don't know

True or False: You can access the Rules and Restrictions Teamsite for the POD of a booking through NOVA.

True

False

I don't know

True or False: You can view the BL status (i.e. 1, 60) in NOVA.

True

False

I don't know

What are the required fields when creating a contact in NOVA?

First and Last name, Phone Number, Email Address, Job Title (if available), Partner Code/Account

First and Last name, Phone Number, Fax Number, Email Address

Last Name, Phone Number, Email Address, Partner Code

True or False: As a rep, you can only make a list view for your teammates to see.

True

False

I don't know

What feature can assist you in locating contact information for internal contacts either locally or internationally?

Next Best Action

Team Helper

Quick Text

When updating your signature or greeting, where would you perform this function in settings?

Customize My Pages

External Credentials

Advanced User Details

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

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Froggy Jumps

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Froggy Jumps

NOVA LeapVersión en línea

por Jennifer Bell

True or False: When making a subcase from the parent case to an internal party and/or customer, you must change the contact of the subcase to the internal party/customer.

To prevent your call's task from attaching to an unrelated case, you should...

True or False: A customer called inquiring about an email they submitted earlier that day and the case was already actioned and closed. It is fine to subcase the closed case.

True or False: You can only enter a missing contact on your case once it has already closed.

True or False: You can access the Rules and Restrictions Teamsite for the POD of a booking through NOVA.

True or False: You can view the BL status (i.e. 1, 60) in NOVA.

What are the required fields when creating a contact in NOVA?

True or False: As a rep, you can only make a list view for your teammates to see.

What feature can assist you in locating contact information for internal contacts either locally or internationally?

When updating your signature or greeting, where would you perform this function in settings?

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