DNC Basics

Froggy Jumps

Jugadas 8

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Test your knowledge about the DNC.

Creada por

Paula Sandi

Estados Unidos

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Froggy Jumps DNC BasicsVersión en línea Test your knowledge about the DNC. por Paula Sandi 1 ALICE calls in and says: "I really don't want to talk to you anymore, don't call me again". After that, the call gets disconnected. How would you proceed? a Leave your notes and disposition the call according to the nature of the call b Add the Do Not Contact attribute to the account and disposition the call as Do Not Call. c Call the customer back to clarify what type of contact does she want to stop 2 You are speaking with ALICE and she said: "I don't want to receive information about promotions, I only want to get notifications about my account. How can you proceed? a Clarify the form of contact to stop, add the appropriate attribute, disposition based on attribute. b Informed to the customer we cannot stop communications. c Unsubscribe the email and opt out the phone number. 3 Can a third party make a DNC request? a N/A b Nop c Yes 4 ALICE requested to do not receive emails but she only has 2 deniad applications...how can you proceed? a Opt out the phone number and disposition the call as do not call b Unsubscribe the email and disposition as do not call. c Informed the customer that we will not send anything because the applications are denied. 5 ALICE calls in and during the interaction says: "Please don't call me at 12md because I'm working at that time and I cannot take calls..." a Notate the specifics of the request and handle it as a normal DNC request. b Opt out the phone number in the account. c Don't take actions over the account: informed the customer Snap cannot limit calls to certain hours.

Froggy Jumps

DNC BasicsVersión en línea

Test your knowledge about the DNC.

por Paula Sandi

ALICE calls in and says: "I really don't want to talk to you anymore, don't call me again". After that, the call gets disconnected. How would you proceed?

Leave your notes and disposition the call according to the nature of the call

Add the Do Not Contact attribute to the account and disposition the call as Do Not Call.

Call the customer back to clarify what type of contact does she want to stop

You are speaking with ALICE and she said: "I don't want to receive information about promotions, I only want to get notifications about my account. How can you proceed?

Clarify the form of contact to stop, add the appropriate attribute, disposition based on attribute.

Informed to the customer we cannot stop communications.

Unsubscribe the email and opt out the phone number.

Can a third party make a DNC request?

N/A

Nop

Yes

ALICE requested to do not receive emails but she only has 2 deniad applications...how can you proceed?

Opt out the phone number and disposition the call as do not call

Unsubscribe the email and disposition as do not call.

Informed the customer that we will not send anything because the applications are denied.

ALICE calls in and during the interaction says: "Please don't call me at 12md because I'm working at that time and I cannot take calls..."

Notate the specifics of the request and handle it as a normal DNC request.

Opt out the phone number in the account.

Don't take actions over the account: informed the customer Snap cannot limit calls to certain hours.

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DNC Basics

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

DNC BasicsVersión en línea

por Paula Sandi

ALICE calls in and says: "I really don't want to talk to you anymore, don't call me again". After that, the call gets disconnected. How would you proceed?

You are speaking with ALICE and she said: "I don't want to receive information about promotions, I only want to get notifications about my account. How can you proceed?

Can a third party make a DNC request?

ALICE requested to do not receive emails but she only has 2 deniad applications...how can you proceed?

ALICE calls in and during the interaction says: "Please don't call me at 12md because I'm working at that time and I cannot take calls..."

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