Handling Clients Inquiries and Requests

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Answer this exercise to understand more on handling clients inquiries and requests in workplace.

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ANIS ARISYA BINTI ZAHARI .

Malasia

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Handling Clients Inquiries and Requests


Froggy Jumps Handling Clients Inquiries and RequestsVersión en línea Answer this exercise to understand more on handling clients inquiries and requests in workplace. por ANIS ARISYA BINTI ZAHARI . 1 What does it mean to handle client inquiries and requests? a Answering calls and ask about their day b Responding professionally to clients' questions c Do not answer calls from unknown numbers 2 When to respond calls ? a Every 24 hours b Whenever you want c During office hours 3 As clients have varied English proficiency levels, what is the best solution when handling clients' inquiries through calls? a Speak our native language b Use basic English c Ask them their proficiency level of English 4 When we greet the clients, which is the best way to say? a Hello, (company name) this is (name) from (position). How can I help you today? b Hello, how are you? May I know who are you? c Hello, how can I help you? 5 What should we do as we ask for customers' information? a Ask them and jot down important details b Ask the clients slowly c Ask them with high intonation 6 When ending the call, it is best to keep on .. ? a Saying goodbye b A happy face c Positive phrases 7 What is not needed in client request documentation? a Birthday date b Full name c Priority level 8 What is the meaning of abbreviation WIP? a Wait Pause b Work In Progress c When In Progress 9 Which of the abbreviations holds the meaning of request ? a Re b Req. c Q. 10 Why are abbreviations important when documenting clients' inquiries and requests? a It is to help clients with low proficiency level b It is part of the procedure c It is helpful for the workers to type in information fast and accurately 11 What is the meaning of abbreviation F/U? a Follow-Up b Few Updates c For Utilities 12 What is the meaning of abbreviation Clt. ? a Climb b Calculate c Client 13 Which is the best way to ask for clients' information? a Can you give me your information now? b Great. Could you please give me your client/account number? c Call me next time. I am busy. 14 When ending the call, which one is the most appropriate way to say? a Thanks again for your call. Do you have any other questions? b Bye. Love talking with you. c Thank you for wasting my time. 15 How should we react when we receive clients' requests? a Panic b Relax c Sad

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Handling Clients Inquiries and Requests

Froggy Jumps

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Handling Clients Inquiries and RequestsVersión en línea

por ANIS ARISYA BINTI ZAHARI .

What does it mean to handle client inquiries and requests?

When to respond calls ?

As clients have varied English proficiency levels, what is the best solution when handling clients' inquiries through calls?

When we greet the clients, which is the best way to say?

What should we do as we ask for customers' information?

When ending the call, it is best to keep on .. ?

What is not needed in client request documentation?

What is the meaning of abbreviation WIP?

Which of the abbreviations holds the meaning of request ?

Why are abbreviations important when documenting clients' inquiries and requests?

What is the meaning of abbreviation F/U?

What is the meaning of abbreviation Clt. ?

Which is the best way to ask for clients' information?

When ending the call, which one is the most appropriate way to say?

How should we react when we receive clients' requests?