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Telehealth Nursing Day 2

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Telehealth Nursing Day 2

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A review of everything discussed on Day 2 of Telehealth training

Creada por

Tracie
Tracie
Estados Unidos

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Telehealth Nursing Day 2Versión en línea

A review of everything discussed on Day 2 of Telehealth training

por Tracie
1

Service Sales Recovery Rescue

The act of involves addressing and resolving patients' complaints or issues effectively to restore trust and satisfaction .

2

feelings thoughts Gratitude Empathy Sympathy

is the ability to understand and share the of another .

3

Emotional Cognitive Compassionate

Empathy is empathy that acknowledges the patient's perspective .

4

Compassionate Cognitive Emotional

Empathy is the combination of and empathy with a desire to help .

5

React Recap Act Acknowledge Follow Disregard Inform

, Apologize , Assess , , and - up are the 5 key steps to service recovery .

6

Primary Care Management Rx Central

The - Primary Care pool holds all Rx request from patients for .

7

Universal EPIC

An protocol needs to be attached to any prescription request to the LPN or RN determine if they can approve a Rx refill .

8

Epic Universal

LPN's and RN's have the authorization to switch a 30 - day supply to a 90 - supply for a prescription under the protoco l

9

llpuni .drx pending office .mychart .rxr approval visit

The dot phrase . pulls in information regarding the patient's last , office visit , and reasons for provider for Rx refills / renewals .

10

Aprroval Pend actions button Refuse Send Route

Epic has several quick to help with the efficiency of Rx management , the and button can be used when a prescription and the encounter needs to be sent to a provider for approval .

11

refused pended single approved duplicate

A prescription request can be when there is a request or the requested Rx has been refilled by other means .

12

road bay bridge interrupted

A supply is a short - term quantity of a prescription that is ordered when the original Rx is delayed or unavailable to ensure treatment is not .

13

30 schedule pend order 90 60

If the only reason a patient's Rx request did not pass protocol was due to the patient needing an appointment , the LPN or RN can refill a day supply and or an appointment for the patient .

14

Printed Order state Mail of state Fax in out

Rx cannot not be sent to an - - pharmacy unless the Rx is going to a pharmacy .

15

Pend expired Send Route and and appropriate Refuse inappropriate overdue

is the Epic quick action button that can be used when a Rx renewal or refill is and can be denies by the LPN or RN working that Rx request .

16

Physical Digital Video visits

are appointments performed between the provider and the patient virtually .

17

unestablished established friend patient

At Emory , an is a patient who has received regular , routine care from a provider .

18

Adolescent Pediatric 20 Geriatric 15 30

At Emory , patients are those who are 65 years or older and require minute time slots for appointments to allow for enough time to discuss clinical concerns and review medical histo r

19

Appointment Plan It Front Book Schedule

In Epic , is utilized to schedule patient visits thru Desk .

20

Annual Wellness Est Sick Quarterly Video Physical Digital

Medicare , Primary Care Est , Primary Care Visit , and Primary Care Established Pt are appointments that can be scheduled by the LPN .

21

Rx pharmacy's prescribing E

- Error occurs when there is an error in the interface between the e - prescribing system and the system , or vice versa .

22

Renewal Prescription Cancellation Medication

A error is when a medication is discontinued and the pharmacy cannot be notified electronically .

23

messaging Patient writing contacting Pharmacy Provider the

For E - prescribing Errors and Medication Cancellation Errors , is the action that should be taken to rectify the error .

24

Nurse Not Medication Duplicate Lost Provider Mulitple Found

Patient , Patient Found , Not Found , Not Found - are all reasons for a Refill error .

25

Done

Once you have resolved an error , completed an encounter , and need to remove a message from the in - basket , select the button .

 
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