U-Haul Week 1 Quiz

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Test your knowledge about U-Haul's first week of training!

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Chris Gorman

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U-Haul Week 1 Quiz


Froggy Jumps U-Haul Week 1 QuizVersión en línea Test your knowledge about U-Haul's first week of training! por Chris Gorman 1 When a check is issued, it is issued via a _____ or by the MCO. a CAF b In-person and mail c Email and voucher 2 What is the general time frame for checks to be processed for Canadian customers? a 3 to 5 weeks b 4 to 8 weeks c 6 to 8 weeks 3 What is tokenization when it comes to PCI data card standards? a To allow customers to use multiple cards for a single transaction b To replace sensitive card data with non-sensitive tokens, ensuring compliance with PCI standards c To store cardholder data for future use 4 What is a way we can search U-Haul locations under Cross Contacts? a GPS b Address c QR Code 5 What is a debit/credit card hold? a Pending amount on customer's bank statement b The same as a charge c Part of a token 6 What is Truck Share 24/7? a Do-it-yourself pickup and the after-hours rental system b A place were the customer can share the truck with other c A system to rent trailers after hours 7 Which answer describes the Best Rate Guarantee? a A rate for extended days/miles on high mileage travel and longer term reservations. b A price matching rate c A guarantee that the rental will be free if you do not get the location you want 8 What transaction type of rental will have a held amount? a One-Way b UBox c In-Town 9 What are the names, of our SAFE products for our Trucks, trailers and Storage Units? a SafeTrip, SafeStor, SafeMove, SafeMove pLus b SafeMove Plus, SafeStor, SafeHaul, and SafeTrip c SafeMove, SafeMove Plus, SafeTow and SafeStor 10 Customer Service can extend rental contracts. a Yes b No c Maybe 11 What is a VIP? a Voucher to allow us to ask the customer with a concern to come back and do business with us. b Gift Certificate to allow the customer to purchase. c Gift Certificate to ask the customer with a concern to come back and do business with us. 12 What is the acronym CAF referring too? a Customer Action File b Community Action Friends c Commonly associated facts 13 What is the Category section for the Cause Code "Extra Day Rental Charge" a Billing Issue b Roadside Assistance c Check Program Issue 14 This is the name of the program we use to manage Tolls/Citations? a POS/ Point of Sale b CMS/ Citations Management System c AMT/ Advanced Micro Traffic 15 Name the program to view your schedule. a Messenger b Outlook c Aspect 16 Which resource would be best to help with specifications for our trucks, trailers, towing devices, and storage units? a Uhaul.net b Uhaul.com c Google 17 Name the agreement that is given to you at the time of recruitment (Hint: It is mentioned in your first Concept New Hire Orientation) a Privacy Policy b Non-disclosure policy c Work From Home Agreement 18 What is the name of the department that assigns the Customer Number for a Promissory Note? a Credit Card Processing b Credit Administration c Call Back Team 19 What is the name of the department we transfer to if the customer is unable to rent due to a past issue? a E-Alert b Equipment Recovery c Credit Administration 20 What is a promissory note? a An agreement that the customer will get the requested location. b A credit for future rentals. c An agreement that holds the customer accountable for the balance. 21 Is it acceptable to send customer's credit card number in an email to a U-Haul co-worker. a yes b no c 22 Split contracts happen when .. a 2 pieces of equipment are picked up at different times or locations b The payment was split to more than one card c The customer wants to split the check with each other 23 Name the program for researching storage contracts for customers. a Contract Search b Rent Now c WSS/ Web Self Storage 24 The alarm room can help a Storage Affiliate Customer. a True b False c 25 What should an agent do if they receive a call about a roadside assistance issue? a Offer the direct number to Roadside then, transfer the call to the Roadside Assistance department. b Attempt to resolve the issue themselves. c Offer a refund for the inconvenience.

U-Haul Week 1 Quiz

Froggy Jumps

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Creada por

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U-Haul Week 1 QuizVersión en línea

por Chris Gorman

When a check is issued, it is issued via a _____ or by the MCO.

What is the general time frame for checks to be processed for Canadian customers?

What is tokenization when it comes to PCI data card standards?

What is a way we can search U-Haul locations under Cross Contacts?

What is a debit/credit card hold?

What is Truck Share 24/7?

Which answer describes the Best Rate Guarantee?

What transaction type of rental will have a held amount?

What are the names, of our SAFE products for our Trucks, trailers and Storage Units?

Customer Service can extend rental contracts.

What is a VIP?

What is the acronym CAF referring too?

What is the Category section for the Cause Code "Extra Day Rental Charge"

This is the name of the program we use to manage Tolls/Citations?

Name the program to view your schedule.

Which resource would be best to help with specifications for our trucks, trailers, towing devices, and storage units?

Name the agreement that is given to you at the time of recruitment (Hint: It is mentioned in your first Concept New Hire Orientation)

What is the name of the department that assigns the Customer Number for a Promissory Note?

What is the name of the department we transfer to if the customer is unable to rent due to a past issue?

What is a promissory note?

Is it acceptable to send customer's credit card number in an email to a U-Haul co-worker.

Split contracts happen when ..

Name the program for researching storage contracts for customers.

The alarm room can help a Storage Affiliate Customer.

What should an agent do if they receive a call about a roadside assistance issue?