Password Reset / Cx tool

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Learn when to send password reset and process of doing so

Creada por

Melinda Dunworth

Estados Unidos

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Froggy Jumps Password Reset / Cx toolVersión en línea Learn when to send password reset and process of doing so por Melinda Dunworth 1 Where does an agent go to reset patient password a Patient summary common actions tab and cx tool b Patient services and active order c Patient full profile and active order tab 2 What does an agent need to copy before entering the Cx tool a Patient full name b Patient account number c Patient Date of Birth 3 What does an agent need to verify with patient before turning off a MFA status b Contact Information c Patient Account Number 4 What Button to push first before sending password reset a MFA / ADD b Disable Account c Opt out of SMS 5 Once Mfa button was pushed what is the next step a Inform patient good to go b Inform patient to call back in two business days c Send password reset link 6 When all steps are done with sending password reset what is the next step ? a Have patient go to link sent and stay with patient till patient access account b Inform patient to enter the link you sent two hours after sent to ensure smooth process c Disconnect call you already sent link patient can do it themselves 7 The only time to send a password reset is when a patient tells you a No b Yes c Unsure 8 If a patient is stating they have a hard time accessing account what is the next step a Send password reset b Escalate to IT c Escalate to Hub 9 If a patient that purchase blink rx already states they never set up an account can an agent still send a password reset a Yes b No c Never 10 is there is a limit of how many times an agent is allowed to send reset on cx tool? a No b Yes c Sometimes 11 What does MFA Stand for a Multi Factor Authentication b Multi Factor Fail c Multi Failure Application 12 What is MFA ? a A security process requiring two or more verification factors to access a system. b Multi failure application for patient c A unsecure link patients can utilize

Froggy Jumps

Password Reset / Cx toolVersión en línea

Learn when to send password reset and process of doing so

por Melinda Dunworth

Where does an agent go to reset patient password

Patient summary common actions tab and cx tool

Patient services and active order

Patient full profile and active order tab

What does an agent need to copy before entering the Cx tool

Patient full name

Patient account number

Patient Date of Birth

What does an agent need to verify with patient before turning off

MFA status

Contact Information

Patient Account Number

What Button to push first before sending password reset

MFA / ADD

Disable Account

Opt out of SMS

Once Mfa button was pushed what is the next step

Inform patient good to go

Inform patient to call back in two business days

Send password reset link

When all steps are done with sending password reset what is the next step ?

Have patient go to link sent and stay with patient till patient access account

Inform patient to enter the link you sent two hours after sent to ensure smooth process

Disconnect call you already sent link patient can do it themselves

The only time to send a password reset is when a patient tells you

Yes

Unsure

If a patient is stating they have a hard time accessing account what is the next step

Send password reset

Escalate to IT

Escalate to Hub

If a patient that purchase blink rx already states they never set up an account can an agent still send a password reset

Yes

Never

is there is a limit of how many times an agent is allowed to send reset on cx tool?

Yes

Sometimes

What does MFA Stand for

Multi Factor Authentication

Multi Factor Fail

Multi Failure Application

What is MFA ?

A security process requiring two or more verification factors to access a system.

Multi failure application for patient

A unsecure link patients can utilize

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Password Reset / Cx tool

Froggy Jumps

Sobre esta actividad

Creada por

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Password Reset / Cx toolVersión en línea

por Melinda Dunworth

Where does an agent go to reset patient password

What does an agent need to copy before entering the Cx tool

What does an agent need to verify with patient before turning off

What Button to push first before sending password reset

Once Mfa button was pushed what is the next step

When all steps are done with sending password reset what is the next step ?

The only time to send a password reset is when a patient tells you

If a patient is stating they have a hard time accessing account what is the next step

If a patient that purchase blink rx already states they never set up an account can an agent still send a password reset

is there is a limit of how many times an agent is allowed to send reset on cx tool?

What does MFA Stand for

What is MFA ?

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