Work Avoidance

Froggy Jumps

Jugadas 6

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Work Avoidance Process and Protocol

Creada por

Brandon Cruz

Estados Unidos

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1	Sierra 2 de Mayo de 2025	% 100	01:28
2	A 2 de Mayo de 2025	% 100	01:32
3	Brandon Cruz 30 de Mayo de 2025	% 88	02:05
4	GONE riddling 2 de Mayo de 2025	% 75	01:43
5	Vantey 2 de Mayo de 2025	% 75	02:14

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Froggy Jumps Work AvoidanceVersión en línea Work Avoidance Process and Protocol por Brandon Cruz 1 Agent does not respond to chats or mutes calls unnecessarily without a valid reason. a Failure To Accept Automated Callbacks b Dead Air Call Misuse c Extended Mute or Ignored Chats 2 Agent hears callback notification but intentionally does not respond within 30 seconds. a Failure To Accept Automated Callbacks b Failure To Report Tech Issues c Failure To Perform Case or Project Work 3 Agent receives a silent call but does not follow protocol to disconnect in a timely manner. a Extended Mute or Ignored Chats b Failure To Perform Case or Project Work c Dead Air Call Misuse 4 Agent disconnects or sends calls back into the queue without cause or explanation a Failure To Accept Automated Callbacks b Failure To Report Tech Issues c Disconnecting or Transferring to Queue 5 Agent avoids acknowledging repeated system problems that should be reported to a supervisor and helpdesk. a Failure To Report Tech Issues b Extended Mute or Ignored Chats c Failure to Perform Case or Project Work 6 Agent doesn't work assigned tickets or contribute to projects and fails to notify manager. a Dead Air Call Misuse b Disconnecting or Transferring to Que c Failure to Perform Case or Project Work 7 Which of the following is considered a form of intentional work avoidance? a Taking a scheduled break b Putting a caller on prolonged hold without reason c Asking a supervisor for approval 8 What happens if an agent consistently fails to report technical issues that impact their ability to work? a It will be logged but not acted on b Agents can decline automated callbacks if they’re busy c It may be interpreted as intentional misconduct

Froggy Jumps

Work AvoidanceVersión en línea

Work Avoidance Process and Protocol

por Brandon Cruz

Agent does not respond to chats or mutes calls unnecessarily without a valid reason.

Failure To Accept Automated Callbacks

Dead Air Call Misuse

Extended Mute or Ignored Chats

Agent hears callback notification but intentionally does not respond within 30 seconds.

Failure To Accept Automated Callbacks

Failure To Report Tech Issues

Failure To Perform Case or Project Work

Agent receives a silent call but does not follow protocol to disconnect in a timely manner.

Extended Mute or Ignored Chats

Failure To Perform Case or Project Work

Dead Air Call Misuse

Agent disconnects or sends calls back into the queue without cause or explanation

Failure To Accept Automated Callbacks

Failure To Report Tech Issues

Disconnecting or Transferring to Queue

Agent avoids acknowledging repeated system problems that should be reported to a supervisor and helpdesk.

Failure To Report Tech Issues

Extended Mute or Ignored Chats

Failure to Perform Case or Project Work

Agent doesn't work assigned tickets or contribute to projects and fails to notify manager.

Dead Air Call Misuse

Disconnecting or Transferring to Que

Failure to Perform Case or Project Work

Which of the following is considered a form of intentional work avoidance?

Taking a scheduled break

Putting a caller on prolonged hold without reason

Asking a supervisor for approval

What happens if an agent consistently fails to report technical issues that impact their ability to work?

It will be logged but not acted on

Agents can decline automated callbacks if they’re busy

It may be interpreted as intentional misconduct

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Work Avoidance

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Work AvoidanceVersión en línea

por Brandon Cruz

Agent does not respond to chats or mutes calls unnecessarily without a valid reason.

Agent hears callback notification but intentionally does not respond within 30 seconds.

Agent receives a silent call but does not follow protocol to disconnect in a timely manner.

Agent disconnects or sends calls back into the queue without cause or explanation

Agent avoids acknowledging repeated system problems that should be reported to a supervisor and helpdesk.

Agent doesn't work assigned tickets or contribute to projects and fails to notify manager.

Which of the following is considered a form of intentional work avoidance?

What happens if an agent consistently fails to report technical issues that impact their ability to work?

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