Pulse Check - Smart Service

Froggy Jumps

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Jugadas 18

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Smart Service

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Maria M

Estados Unidos

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Top 10 resultados

#	Jugador	Acierto	tiempo
1	Majo 2 de Mayo de 2025	% 90	01:38
2	Maria M 2 de Mayo de 2025	% 90	03:38
3	e v a n z 2 de Mayo de 2025	% 80	00:53
4	felipe 2 de Mayo de 2025	% 80	01:02
5	Marco 2 de Mayo de 2025	% 80	02:11
6	Tralalero Tralala 2 de Mayo de 2025	% 80	03:16
7	Bryan 2 de Mayo de 2025	% 80	04:13
8	emilio 2 de Mayo de 2025	% 70	01:26
9	Vicky 2 de Mayo de 2025	% 60	01:32
10	Antonio 2 de Mayo de 2025	% 60	02:05

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Froggy Jumps Pulse Check - Smart ServiceVersión en línea Smart Service por Maria M 1 Each call is tracked through an SR. What does SR stand for? a Service Request b Sales Request c Service Referral 2 What is the system you manage hold time, mute a caller, or transfer a call in normal day-to-day work/operations? a SRM Phone b Jabber c CSOD 3 In SRM, where would you search for an existing SR you created? a Current b Recently Viewed c Open Tickets 4 What system do you e-mail an agent or customer from? a eAgent b Outlook c SRM 5 Which section of a Knowledge article can help boost your success in search results? a Correct Spelling tab b Title c Miscellaneous Tab 6 In SRM, where would you search for an existing SR you created? a Current b Recently Viewed c None of the above 7 Verification is an important part of protecting account information and NPPI at Farmers Insurance. a True b False c 8 What system can agents use to answer their own questions? a Program Guide b Ask Jeebes c Ask Service Ops 9 Non-Public Personal Information (NPPI) may include: a SSN b Driver's License Number c All of the above 10 When verifying a customer, if the SSN is not available, does not match the policy, or caller refuses to provide the information, what is the next best option? a DOB & Address listed in billing system b DOB & Driver’s License Number c DOB & Agent Name

Froggy Jumps

Pulse Check - Smart ServiceVersión en línea

Smart Service

por Maria M

Each call is tracked through an SR. What does SR stand for?

Service Request

Sales Request

Service Referral

What is the system you manage hold time, mute a caller, or transfer a call in normal day-to-day work/operations?

SRM Phone

Jabber

CSOD

In SRM, where would you search for an existing SR you created?

Current

What system do you e-mail an agent or customer from?

eAgent

Outlook

SRM

Which section of a Knowledge article can help boost your success in search results?

Correct Spelling tab

Title

Miscellaneous Tab

In SRM, where would you search for an existing SR you created?

Current

Verification is an important part of protecting account information and NPPI at Farmers Insurance.

True

False

What system can agents use to answer their own questions?

Program Guide

Ask Jeebes

Ask Service Ops

Non-Public Personal Information (NPPI) may include:

SSN

Driver's License Number

All of the above

When verifying a customer, if the SSN is not available, does not match the policy, or caller refuses to provide the information, what is the next best option?

DOB & Address listed in billing system

DOB & Driver’s License Number

DOB & Agent Name

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Pulse Check - Smart Service

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Pulse Check - Smart ServiceVersión en línea

por Maria M

Each call is tracked through an SR. What does SR stand for?

What is the system you manage hold time, mute a caller, or transfer a call in normal day-to-day work/operations?

In SRM, where would you search for an existing SR you created?

What system do you e-mail an agent or customer from?

Which section of a Knowledge article can help boost your success in search results?

In SRM, where would you search for an existing SR you created?

Verification is an important part of protecting account information and NPPI at Farmers Insurance.

What system can agents use to answer their own questions?

Non-Public Personal Information (NPPI) may include:

When verifying a customer, if the SSN is not available, does not match the policy, or caller refuses to provide the information, what is the next best option?

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