2degrees Manage Account

Froggy Jumps

(3)

Jugadas 1278

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This game will test your knowledge so far on Manage Account.

Creada por

Siyabonga Moloi

Sudáfrica

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Top 10 resultados

#	Jugador	Acierto	tiempo
1	Smoonches 29 de Mayo de 2025	% 100	00:42
2	Ntonto 22 de Abril de 2025	% 100	01:02
3	zinhle 22 de Abril de 2025	% 100	01:05
4	Mogomotsi 28 de Mayo de 2025	% 100	01:10
5	Kulani 28 de Mayo de 2025	% 100	01:12
6	Lethabo Mnisi 29 de Mayo de 2025	% 100	01:12
7	Nwabisa 29 de Mayo de 2025	% 100	01:12
8	Samantha 22 de Abril de 2025	% 100	01:13
9	Nwabisa 28 de Mayo de 2025	% 100	01:15
10	Xolile 22 de Abril de 2025	% 100	01:19

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2degrees Manage Account


Froggy Jumps 2degrees Manage AccountVersión en línea This game will test your knowledge so far on Manage Account. por Siyabonga Moloi 1 You answer a call from police officer Ruth. She is requesting information on a customer because of a life-threatening situation. What should you do? a Raise an IR b Advise them to call the 2d NOC team and email information request form to 111@2degrees.nz c Advise them to call agencyrequests@2degrees.nz outlining his request 2 Officer Hernandez has called to request for info about one of our customers, Prenishka. What do we do? a Raise an IR b Advise them to call the 2d NOC team and email information request form to 111@2degrees.nz c Advise them to call agencyrequests@2degrees.nz outlining his request 3 What do you do if you get a caller from Media Personnel asking for your opinion on something about 2degrees? a Give my opinion since I work for 2degrees b Let them know they can contact media.relations@2degrees.nz c Advise them you have no comment and end the call. 4 What do you need to do to change a customer's number, if they are less than 50km from a 2degrees store? a Escalate the call to ATL b Raise an IR/SR c Always give first option of visiting the nearest 2degrees store. 5 How long is a customers Data Clock? a 1 Hour 30 minutes b 2 Hours c 1 Hour 6 Can a customer do a number port on my2degrees a No b Yes c 7 What is the system used by Telecommunications to complete number porting? a IMPS b IPSM c IPMS 8 How long does the customer have to approve the SMS porting confirmation? a 2 Hours b 1 Hour c 3 Hours 9 A customer calls and tells you that she works for Newsroom NZ and is calling to understand how to top up an account. What do we do? a Let them know they can contact media.relations@2degrees.nz b Authenticate and help the customer. c Just hang up the call. 10 What is the emergency police email? a 10111@2degrees.nz b 0111@2degrees.nz c 111@2degrees.nz 11 Ann has called us requesting for all her call recordings that she made to care. What should you do? a Advise Ann that we cannot provide her with this information as we only save calls for 2 weeks. b Authenticate and raise an IR/SR. Email IR/SR number on to your TM or support team to pick up. c Authenticate and advise the customer to email 111@2degrees.nz 12 What request cannot be handled by caare? a Repeat invoice (Up to 3 months) b GST Invoice c Police and 3rd Party Requests 13 What is Porting? a The process of moving a mobile account from one SIM to another. b The process of the customer bringing their mobile number with them when they change network provider c The process of the customer keeping their number when they switch from Prepay to Pay Monthly. 14 Can a customer port their Australian mobile number to 2degrees? a Yes, they can. b No they can't c 15 What is the time frame we provide the customer when they ask how long a port can take? a 5 - 30 Minutes b 1 - 15 hours c Up to 24 hours

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2degrees Manage Account

Froggy Jumps

Sobre esta actividad

Creada por

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Froggy Jumps

2degrees Manage AccountVersión en línea

por Siyabonga Moloi

You answer a call from police officer Ruth. She is requesting information on a customer because of a life-threatening situation. What should you do?

Officer Hernandez has called to request for info about one of our customers, Prenishka. What do we do?

What do you do if you get a caller from Media Personnel asking for your opinion on something about 2degrees?

What do you need to do to change a customer's number, if they are less than 50km from a 2degrees store?

How long is a customers Data Clock?

Can a customer do a number port on my2degrees

What is the system used by Telecommunications to complete number porting?

How long does the customer have to approve the SMS porting confirmation?

A customer calls and tells you that she works for Newsroom NZ and is calling to understand how to top up an account. What do we do?

What is the emergency police email?

Ann has called us requesting for all her call recordings that she made to care. What should you do?

What request cannot be handled by caare?

What is Porting?

Can a customer port their Australian mobile number to 2degrees?

What is the time frame we provide the customer when they ask how long a port can take?