2degrees Authentication

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This quiz will take us through the Authentication questions and help us understand more about Authentication. You have 25 seconds to answer each question while having only 3 lives to get to the final end.

Creada por

Siyabonga Moloi

Sudáfrica

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2degrees Authentication


Froggy Jumps 2degrees AuthenticationVersión en línea This quiz will take us through the Authentication questions and help us understand more about Authentication. You have 25 seconds to answer each question while having only 3 lives to get to the final end. por Siyabonga Moloi 1 We have 2 risks in when Authenticating. Low Risk and____ a High Risk b Standard c Sensitive Risk 2 What do we not do if a customer is asking for a Sim Swap? a Transfer to the Sim Swap Queue b Authenticate High Risk and perform a Sim Swap c Tell the customer to go to the store if you cannot transfer. 3 What is the 1st thing we do when Authenticating? a 3/5 Security Questions b 5/7 Security Questions c OTP 4 Name what is not a Low Risk issue. a Buy data b Change MISSDN c Check balance 5 Name a High Risk issue a Getting a Refund b Buy Data c Get usage for data, texts and calls 6 Which system do we use to send the OTP a CXOne InContact b Tahi c Zafira 7 List the Primary Authentication question. a Billing Address b Last top up on the account c Content of the last 2degrees message 8 What do we do if a customer fails Authentication? a Send them to the store. b Cancel their account c Transfer the customer to ATL 9 Do we Authenticate every call? a No b Yes c 10 What is the 1st thing we do when Authenticating a customer? a Send OTP b Ask 3 of 5 security questions c Ask 5 of 7 security questions 11 Where do I confirm the last 2degrees notification sent to the customer on Tahi? a Account Summary b Customer communication c Provisioning and Assurance 12 We authenticate our customers because it is a requirement under the __________ to take steps to protect an individual’s personal information. a 2degrees internal process b NZ Privacy Act c Tahi system guidelines 13 How long is the OTP code valid for? a 30 Minutes b 2 Hours c 1 Hour 14 As a business rule, the customer can have 3 attempts to successfully verify the OTP code a True b False c 15 Which widget will give you the information on when the account was disconnected? a Customer Information widget b Provisioning & Assurance widget c Finance widget 16 What happens if you fail to Authenticate? a You and 2degrees may be prosecuted under the Privacy Act which can result in fines. b The image of 2d can be damaged by media and that can a bad 2degrees reputation. c All the above. 17 Security questions can be asked to the caller even if they are not listed as authorized users on the account? a True b False c 18 Select which of the following actions can be requested by the Authorized user. a Cancellations b Privacy requests c Setting up My2degrees 19 Where can you see the customer's billing address? a Account Summary widget b Finances widget c Provisioning & Assurance widget 20 When sending the customer to the store, what should they bring? a Their phone/MISSDN contract b 2 forms of ID c Proof that they called us

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2degrees Authentication

Froggy Jumps

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2degrees AuthenticationVersión en línea

por Siyabonga Moloi

We have 2 risks in when Authenticating. Low Risk and____

What do we not do if a customer is asking for a Sim Swap?

What is the 1st thing we do when Authenticating?

Name what is not a Low Risk issue.

Name a High Risk issue

Which system do we use to send the OTP

List the Primary Authentication question.

What do we do if a customer fails Authentication?

Do we Authenticate every call?

What is the 1st thing we do when Authenticating a customer?

Where do I confirm the last 2degrees notification sent to the customer on Tahi?

We authenticate our customers because it is a requirement under the __________ to take steps to protect an individual’s personal information.

How long is the OTP code valid for?

As a business rule, the customer can have 3 attempts to successfully verify the OTP code

Which widget will give you the information on when the account was disconnected?

What happens if you fail to Authenticate?

Security questions can be asked to the caller even if they are not listed as authorized users on the account?

Select which of the following actions can be requested by the Authorized user.

Where can you see the customer's billing address?

When sending the customer to the store, what should they bring?