"PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENT

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Understanding the relevance of specific areas and what to look at

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Melinda Dunworth

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"PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENT


Froggy Jumps "PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENTVersión en línea Understanding the relevance of specific areas and what to look at por Melinda Dunworth 1 Where on the prescription tab can an agent locate how many refills a patient has remaining ? a Locate the details and scroll to view the Remaining Fills: b Locate the details and scroll to view the Written Quantity: c Locate the details and scroll to view the Remaining Quantity: 2 Where in the prescription tab can an agent locate the prior authorization status ? a Its located on the prescription beside MDO name b Scroll down to the Details c Its located under the Refill History 3 On the prescription tab agents are allowed to provide the patient information written on script a NO only pharmacist are allowed to discuss this b Only disclose information if patient has the a physical copy of rx on them c Yes an agent is allowed to disclose information written on script 4 The MDO phone number is located on the patients prescription a Yes b No c Only on certain circumstances 5 What Prescription does not qualify for a QUANTITY CHANGE request a Prescription that has an rx number that starts with 6 and patient lives in texas b Prescription that has a prescribing MDO that recently passed and pt has refills remaining c Prescription that has a MDO that never responds when requesting for patient refills 6 It is important for an agent to breakdown the Unit per dose on details to patient so they are aware of dosing received a No b Yes c Case by Case 7 Once a mdo send in a rx how long will the patient information be uploaded in our system a Immediately Data entry team high speed process provides direct uploads b Can take up to three business days depending on when rx was sent c It can take up to five hours for update inform pt to call back within that time 8 What does Activity Tab contains a The Activity log captures all activity, or actions, performed on a patient's order. b The Activity log only only captures information if a patients account has anything wrong with it c The Activity Log captures information only relevant for the pharmacist to view 9 What Tab enable agents to have a holistic view of all the communication that has been sent out to the users?. a Communication Tab b Note Tab c Patient Tab 10 What can an agent view on Order Notes ? a Anything involving status of order , communications involving order and voice broadcast details b It gives a holistic view of all the communication that has been sent out to the users?. c Only pharmacist are allowed to view this tab 11 Where is the order notes located? a On the Communication tab b On the Activity tab c On the Patient tab 12 What is an interaction note ? a A record created during a call or interaction that an agent can reference b A note is used and only to be viewed when patient is off the phone c Only created when there is an issue with patients account 13 What is a patient note a Used to document relevant information that needs to be communicated among the pharmacy team b Used to document patients complaining about blink processes c Used to document fraudulent charges on patients account 14 An agent is able to add patient notes in the patient tab? a Yes b No c Escalate to pharmacist this is far beyond your role 15 On the Patient tab agents are able to view the authorized reprensentative a Yes b No c Never

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"PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENT

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"PATIENT SERVICES" < PRESCRIPTION < ACTVITY< COMMUNICATION <NOTE <PATIENTVersión en línea

por Melinda Dunworth

Where on the prescription tab can an agent locate how many refills a patient has remaining ?

Where in the prescription tab can an agent locate the prior authorization status ?

On the prescription tab agents are allowed to provide the patient information written on script

The MDO phone number is located on the patients prescription

What Prescription does not qualify for a QUANTITY CHANGE request

It is important for an agent to breakdown the Unit per dose on details to patient so they are aware of dosing received

Once a mdo send in a rx how long will the patient information be uploaded in our system

What does Activity Tab contains

What Tab enable agents to have a holistic view of all the communication that has been sent out to the users?.

What can an agent view on Order Notes ?

Where is the order notes located?

What is an interaction note ?

What is a patient note

An agent is able to add patient notes in the patient tab?

On the Patient tab agents are able to view the authorized reprensentative