Authentication

Froggy Jumps

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Step one process before releasing information

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Melinda Dunworth

Estados Unidos

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Authentication


Froggy Jumps AuthenticationVersión en línea Step one process before releasing information por Melinda Dunworth 1 What does an agent verify if all check marks are present during call intake a Verify that your speaking with patient b Verify DOB and Full Address c Verify Zipcode 2 What does an agent verify if all marks as an x a Inform patient call MDO unable to verify b Verify Patient's full name , dob, zip code c Verify Patient name 3 How to Authenticate MDO calling a Verify MDO full name , dob and zip code b Verify patient full name , MDO address and patient Zip code c Verify patient full name , dob , prescribing MDO and person communicating with if not MDO 4 How to Authenticate an Authorized Rep a Verify Authorized rep full name , dob and zip code b Verify call received and protocol first then have authorized representative state full name c If it is an authorized representative calling you can bypass authentication 5 When can an agent not add an authorize representative a Authorized representative is a minor b Patient request to add an adult as a authorized representative on account c MDO is requesting authorized representative to be added without patient present 6 Can a patient's authorized representative add another authorize representative a No b Yes c Sometimes 7 How to authenticate an insurance company a Ensure patient is present before releasing any information b Verify patient full name , dob, prescribing MDO and person speaking with c Cold transfer to PA team for further authentication and assistance 8 How to add an authorized representative non-verbal, and incapacitated patients a Authenticate account , request the full name and relationship of person then add to account b Only MDO can do this action c Transfer to Pharmacist for further assistance 9 When adding an authorized representative for minors a If caller is not a parent, legal guardian or poa must authenticate with a parent/legal guardian b Verify with minor if we can add representative c Transfer to Pharmacist for further assistance 10 What to do if a hard of hearing or deaf patient is using a third party agency a Record the name of the agency and any identifying information , Complete patient inquiry b Inform agent they need to contact MDO this is a third party agency unable to speak with them c Inform agent patient needs to send in written authorization first for verification purposes 11 If a unauthorized representative calls before you ask if pt is available what questions you should ask first a Do you have POA or are you the Conservatory? b Transfer to pharmacist for proper verification c Did Mdo give you authorization for us to speak with you ? 12 When Receiving a transfer call does the agent need to reconfirm pt information before transferring a Yes b no c only if requested 13 How to Verify Cold TRANSFER a No need to verify patient since pt was transferred b Verify All Three Points c Bypass all cold transfers are use for AUTHENTICATED patients only

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Authentication

Froggy Jumps

Sobre esta actividad

Creada por

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OPEN UP 6 UNIT 1 VOCABULARY

Froggy Jumps

AuthenticationVersión en línea

por Melinda Dunworth

What does an agent verify if all check marks are present during call intake

What does an agent verify if all marks as an x

How to Authenticate MDO calling

How to Authenticate an Authorized Rep

When can an agent not add an authorize representative

Can a patient's authorized representative add another authorize representative

How to authenticate an insurance company

How to add an authorized representative non-verbal, and incapacitated patients

When adding an authorized representative for minors

What to do if a hard of hearing or deaf patient is using a third party agency

If a unauthorized representative calls before you ask if pt is available what questions you should ask first

When Receiving a transfer call does the agent need to reconfirm pt information before transferring

How to Verify Cold TRANSFER