Dispatch Quiz

Froggy Jumps

(1)

Jugadas 9 %Acierto 30 Tiempo medio 00:46

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Sobre esta actividad

Test your knowledge on our dispatch protocols.

Creada por

Keavy

Estados Unidos

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#	Jugador	Acierto	tiempo
1	Keavy 19 de Marzo de 2025	% 100	01:08
2	Jamie 19 de Marzo de 2025	% 100	01:14
3	shealynne 19 de Marzo de 2025	% 90	01:11
4	Maricela 19 de Marzo de 2025	% 90	01:19
5	grace 19 de Marzo de 2025	% 50	00:52
6	Suzy 19 de Marzo de 2025	% 40	01:00
7	Josie Barber 4 de Diciembre de 2025	% 30	00:46

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Froggy Jumps Dispatch QuizVersión en línea Test your knowledge on our dispatch protocols. por Keavy 1 Who should all emergency situations be transferred to? a Sunny b Erin c Dispatch 2 When should you transfer a call to dispatch? a For general inquiries b If the caller is upset c If there is a concern of safety 3 Who coordinates temporary disconnects? a Customer service b Field technicians c Dispatch 4 Who handles complaints about streetlights being out? a CES enters Street Light Repair service order b City repairs the light c Dispatch enters Street Light Repair Service order 5 What should you do if a member reports their area light is out? a Immediately send to dispatch b Tell them to fix it c Confirm member is okay w/ price increase if the light needs to be exchanged and enter service order 6 What is the protocol during an outage? a Send all calls to dispatch b Ignore the calls c Do not send calls to dispatch unless important info is provided 7 Can you email dispatch information from a member? a Yes, if you get good information b Only if it's an emergency c No, only calls are accepted 8 What type of calls do we not send to dispatch? a A downed power line b Calls from local emergency response c Calls about area/security lights being out 9 Which of these is a responsibility of Dispatch? a To fix streetlights b To handle emergency situations and coordination c To provide customer service 10 How many Dispatchers does YVEA have? a 1 b 2 c 3

Froggy Jumps

Dispatch QuizVersión en línea

Test your knowledge on our dispatch protocols.

por Keavy

Who should all emergency situations be transferred to?

Sunny

Erin

Dispatch

When should you transfer a call to dispatch?

For general inquiries

If the caller is upset

If there is a concern of safety

Who coordinates temporary disconnects?

Customer service

Field technicians

Dispatch

Who handles complaints about streetlights being out?

CES enters Street Light Repair service order

City repairs the light

Dispatch enters Street Light Repair Service order

What should you do if a member reports their area light is out?

Immediately send to dispatch

Tell them to fix it

Confirm member is okay w/ price increase if the light needs to be exchanged and enter service order

What is the protocol during an outage?

Send all calls to dispatch

Ignore the calls

Do not send calls to dispatch unless important info is provided

Can you email dispatch information from a member?

Yes, if you get good information

Only if it's an emergency

No, only calls are accepted

What type of calls do we not send to dispatch?

A downed power line

Calls from local emergency response

Calls about area/security lights being out

Which of these is a responsibility of Dispatch?

To fix streetlights

To handle emergency situations and coordination

To provide customer service

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Dispatch Quiz

Froggy Jumps

Sobre esta actividad

Creada por

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Froggy Jumps

Dispatch QuizVersión en línea

por Keavy

Who should all emergency situations be transferred to?

When should you transfer a call to dispatch?

Who coordinates temporary disconnects?

Who handles complaints about streetlights being out?

What should you do if a member reports their area light is out?

What is the protocol during an outage?

Can you email dispatch information from a member?

What type of calls do we not send to dispatch?

Which of these is a responsibility of Dispatch?

How many Dispatchers does YVEA have?

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