Customer service as a manager

Froggy Jumps

Jugadas 2

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Alec Meller

Reino Unido

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Froggy Jumps Customer service as a managerVersión en línea No description por Alec Meller 1 How you take responsibility for the customer experience. a I engage with my customer, I know my club & I speak clear & concise b I tell them what I need to & leave c I let someone else deal with it as I don't like people 2 how you communicate effectively with a range of different customers. a I just assume they like me that normally works b I ask them their likes & dislikes, consider demographics c I like to mime for fun. 3 how do you listen to a complaint a I tend to just switch off when someone moans b If they trigger me I tend to tell them they are wrong & argue back c Active listening, trying to find the best solution 4 How do you report any complaints a I write it on a piece of paper to & leave it on the desk b I would put it through my customer complaints procedure or refer to the right person. c I message my colleague on snapchat with an emoji. 5 What is a feedback loop a The complaint going from the customer, through the correct chain & back b A loop is when you run a round in a circle c It is when I go back & forth with a customer 6 How do you use market research a We use it to look at what our demographics are & how to sell to them. b We don't really use that, we know what the customers like c A market is where you buy fruit & veg. 7 What does GDPR stand for a General data protection rules b General Doctors Practitioner regulations c General data protection regulations 8 What act does GDPR relate to? a Data protection act 2018 b Health & safety at work act 1974 c Safeguarding vulnerable groups act 2006

Froggy Jumps

Customer service as a managerVersión en línea

No description

por Alec Meller

How you take responsibility for the customer experience.

I engage with my customer, I know my club & I speak clear & concise

I tell them what I need to & leave

I let someone else deal with it as I don't like people

how you communicate effectively with a range of different customers.

I just assume they like me that normally works

I ask them their likes & dislikes, consider demographics

I like to mime for fun.

how do you listen to a complaint

I tend to just switch off when someone moans

If they trigger me I tend to tell them they are wrong & argue back

Active listening, trying to find the best solution

How do you report any complaints

I write it on a piece of paper to & leave it on the desk

I would put it through my customer complaints procedure or refer to the right person.

I message my colleague on snapchat with an emoji.

What is a feedback loop

The complaint going from the customer, through the correct chain & back

A loop is when you run a round in a circle

It is when I go back & forth with a customer

How do you use market research

We use it to look at what our demographics are & how to sell to them.

We don't really use that, we know what the customers like

A market is where you buy fruit & veg.

What does GDPR stand for

General data protection rules

General Doctors Practitioner regulations

General data protection regulations

What act does GDPR relate to?

Data protection act 2018

Health & safety at work act 1974

Safeguarding vulnerable groups act 2006

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Customer service as a manager

Froggy Jumps

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Froggy Jumps

Customer service as a managerVersión en línea

por Alec Meller

How you take responsibility for the customer experience.

how you communicate effectively with a range of different customers.

how do you listen to a complaint

How do you report any complaints

What is a feedback loop

How do you use market research

What does GDPR stand for

What act does GDPR relate to?

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