SBI Constructive Feedback Model

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SBI Constructive Feedback Model

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Natalie Matthews

Reino Unido

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Froggy Jumps SBI Constructive Feedback ModelVersión en línea SBI Constructive Feedback Model por Natalie Matthews 1 What does the ‘S’ in the SBI feedback model stand for? a Situation b Solution c Statement 2 Why is it important to focus on ‘Behaviour’ rather than the person when giving feedback? a To make the feedback sound more polite b To avoid making it personal and ensure it’s objective c To make feedback shorter 3 Which of the following is an example of ‘Impact’ in the SBI model? a "You were late for your shift." b "You were busy restocking shelves." c "Customers were left waiting longer and became frustrated." 4 A customer is purchasing 3 items priced at £5.50 each. How much is the total before any discounts? a £16.50 b £17.00 c £18.50 5 If a store offers a 20% discount on a £25 item, what is the discounted price? a £5 b £20 c £22 6 You notice a colleague struggling with giving the correct change at the till. Using SBI, what is the best way to start your feedback? a "You're bad at giving change." b "I noticed earlier that when you gave change to a customer, there was a small miscalculation." c You should stop working the till until your maths improves."

Froggy Jumps

SBI Constructive Feedback ModelVersión en línea

SBI Constructive Feedback Model

por Natalie Matthews

What does the ‘S’ in the SBI feedback model stand for?

Situation

Solution

Statement

Why is it important to focus on ‘Behaviour’ rather than the person when giving feedback?

To make the feedback sound more polite

To avoid making it personal and ensure it’s objective

To make feedback shorter

Which of the following is an example of ‘Impact’ in the SBI model?

"You were late for your shift."

"You were busy restocking shelves."

"Customers were left waiting longer and became frustrated."

A customer is purchasing 3 items priced at £5.50 each. How much is the total before any discounts?

£16.50

£17.00

£18.50

If a store offers a 20% discount on a £25 item, what is the discounted price?

£5

£20

£22

You notice a colleague struggling with giving the correct change at the till. Using SBI, what is the best way to start your feedback?

"You're bad at giving change."

"I noticed earlier that when you gave change to a customer, there was a small miscalculation."

You should stop working the till until your maths improves."

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SBI Constructive Feedback Model

Froggy Jumps

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Creada por

Descarga la versión para jugar en papel

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SBI Constructive Feedback ModelVersión en línea

por Natalie Matthews

What does the ‘S’ in the SBI feedback model stand for?

Why is it important to focus on ‘Behaviour’ rather than the person when giving feedback?

Which of the following is an example of ‘Impact’ in the SBI model?

A customer is purchasing 3 items priced at £5.50 each. How much is the total before any discounts?

If a store offers a 20% discount on a £25 item, what is the discounted price?

You notice a colleague struggling with giving the correct change at the till. Using SBI, what is the best way to start your feedback?

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