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The customer journey at the Hilton.

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Complete the text about the customer journey.

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second language segunda lengua a2 business english business communication
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R Aldeco
R Aldeco
México

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The customer journey at the Hilton.

Complete the text about the customer journey.

R Aldeco
1

service farewell clean welcome breakfast bed

There are some basic areas on the journey , like a nice on arrival , a room and a comfortable , a good , and a friendly and helpful .

2

arrive customer staff make guest

We ? re looking at the journey . It is the path a takes when they at the hotel , actually already when they the reservation .

3

continues door Internet reservation room service staff

It probably starts on the or the moment they are on the phone making a , and then it when they arrive , when they walk into the front , when they check - in , when they have the first interaction with the hotel on arrival .

4

mini-bar room bed clothes

The next step is the itself . In the room they can order room service , or they can put into the laundy or dry cleaning , they sleep in the obviously , the room is being cleaned every day .

5

bar conference restaurant cars

The next day they take breakfast , perhaps in the , they may use their mini , they may attend a in the hotel and use the meeting rooms in the business centre , or they attend an event in town and may need a taxi .

6

receive pay go check welcome

At some stage they will then leave ? so they back to Reception , they will the bill and out and hopefully a friendly goodbye and farewell . So all that is the customer experience and the customer journey as we call it .

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