Completar frases The Customer Experience- Claim SubmissionVersión en línea Fill in the blanks to complete the story of David and Tonio por Tifara Edwards 1 NetTracer file did automatically portal case SAVE TO CRM didn't central.baggage@aa.com aa.com David and Tonio travelled from MEX - DFW for an important meeting . On their arrival into DFW they both had damaged bags . David opted to submit is claim online using and Tonio decided the send an email to . David's submission on aa . com created a which allowed him to constantly view the status for updates on who is working on his claim . Tonio's email submission give him the same options . To have a case created when submitting via email , the CBRO specialist would need to create a and then select the option to .