Completar Frases Delivering Great ServiceVersión en línea Check your knowledge on delivering great service por Amanda Head 1 resources parts features aspects You should believe in the product , be able to discuss , and use cases in an insightful way . 2 resources world knowledg mind Expand your 3 calls actions communications meetings A positive attitude should be portrayed in your voice , tone , and all . 4 attitude Actively Good resources service Utilizing Positive listening changes a negative experience . 5 Warmly Happily assist welcome smart assist Be Happily Warmly welcome Be smart bold and wow your customers as you seek to problem - solve for them . 6 quickly at about above Wow a customer by going just meeting the requested needs . 7 Speed Customers Requests Interactions should always be met with quality customer service as well . 8 asked requests items up tasks quickly immediately follow Respond quickly and complete all - . 9 Use Prioritize Personalize Improve your interactions to build rapport . 10 know self one term sided how long service Guide customers to - resources . 11 matter will care are Treat them like they are the center of your world - because they . 12 acknowledge action react understand Listen to hear and without interrupting . 13 deliver promise pressure perform estimate Aim to under and over . 14 trust rapport value knowledge Demonstrate by delivering on promises . 15 necessary mandatory requested required Go an extra mile and resolve all needs , even when not .
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