Completar Frases Delivering Great ServiceVersión en línea Check your knowledge on delivering great service por Amanda Head 1 parts features aspects resources You should believe in the product , be able to discuss , and use cases in an insightful way . 2 resources knowledg world mind Expand your 3 communications calls meetings actions A positive attitude should be portrayed in your voice , tone , and all . 4 Utilizing Good Positive Actively attitude resources listening service changes a negative experience . 5 bold welcome Warmly assist Happily Happily assist Warmly welcome Be Be smart smart and wow your customers as you seek to problem - solve for them . 6 at about above quickly Wow a customer by going just meeting the requested needs . 7 Customers Interactions Requests Speed should always be met with quality customer service as well . 8 quickly up requests items follow asked immediately tasks Respond quickly and complete all - . 9 Prioritize Personalize Use Improve your interactions to build rapport . 10 know term one sided how self service long Guide customers to - resources . 11 will are matter care Treat them like they are the center of your world - because they . 12 react action understand acknowledge Listen to hear and without interrupting . 13 deliver perform pressure estimate promise Aim to under and over . 14 rapport trust knowledge value Demonstrate by delivering on promises . 15 mandatory requested necessary required Go an extra mile and resolve all needs , even when not .
Crear