Completar frases Delivering Great ServiceVersión en línea Check your knowledge on delivering great service por Amanda Head 1 resources features parts aspects You should believe in the product , be able to discuss , and use cases in an insightful way . 2 mind world resources knowledg Expand your 3 actions meetings calls communications A positive attitude should be portrayed in your voice , tone , and all . 4 Positive Actively service attitude Good listening resources Utilizing changes a negative experience . 5 welcome Be Warmly welcome Be smart Happily assist smart Happily assist bold Warmly and wow your customers as you seek to problem - solve for them . 6 quickly about above at Wow a customer by going just meeting the requested needs . 7 Requests Interactions Customers Speed should always be met with quality customer service as well . 8 quickly up tasks asked follow requests items immediately Respond quickly and complete all - . 9 Use Prioritize Personalize Improve your interactions to build rapport . 10 know term sided how long self one service Guide customers to - resources . 11 matter are will care Treat them like they are the center of your world - because they . 12 action understand react acknowledge Listen to hear and without interrupting . 13 deliver estimate pressure perform promise Aim to under and over . 14 trust value rapport knowledge Demonstrate by delivering on promises . 15 mandatory required necessary requested Go an extra mile and resolve all needs , even when not .
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