Relacionar Columnas TTG Troubleshooting Versión en línea Troubleshooting Game por Meliah Green 1 What were you doing with the device when this started happening? 2 Situation 3 SyncUp Drive 4 Duration 5 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 6 Available on the Account Tile on the Summary screen 7 the Network Tile is... 8 What system do we use to fix troubleshooting issues? 9 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 10 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 11 Available on the Network tab. 12 Location 13 Available on the Device tile. 14 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 15 Where do you normally experience these issues? Home, work, school? IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Network/Account Settings. LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Location Situation Green Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Where the issue happens can help you understand if the issue is related to coverage Device Device/Network/Account Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Grand Central
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