Relacionar Columnas TTG Troubleshooting Versión en línea Troubleshooting Game por Meliah Green 1 Available on the Account Tile on the Summary screen 2 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 3 Available on the Network tab. 4 SyncUp Drive 5 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 6 What were you doing with the device when this started happening? 7 Location 8 Available on the Device tile. 9 Where do you normally experience these issues? Home, work, school? 10 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 11 Duration 12 What system do we use to fix troubleshooting issues? 13 Situation 14 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 15 the Network Tile is... Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Green Where the issue happens can help you understand if the issue is related to coverage Situation IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Grand Central Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Network/Account Device LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Device/Network/Account Settings. Location
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