Relacionar Columnas TTG Troubleshooting Versión en línea Troubleshooting Game por Meliah Green 1 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 2 What system do we use to fix troubleshooting issues? 3 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 4 Where do you normally experience these issues? Home, work, school? 5 Situation 6 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 7 Location 8 Available on the Device tile. 9 Available on the Network tab. 10 Available on the Account Tile on the Summary screen 11 What were you doing with the device when this started happening? 12 SyncUp Drive 13 Duration 14 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 15 the Network Tile is... Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Situation Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Settings. Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Green LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Device/Network/Account Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Where the issue happens can help you understand if the issue is related to coverage Grand Central Location Network/Account Device
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