Relacionar Columnas TTG Troubleshooting Versión en línea Troubleshooting Game por Meliah Green 1 Where do you normally experience these issues? Home, work, school? 2 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 3 What system do we use to fix troubleshooting issues? 4 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 5 What were you doing with the device when this started happening? 6 Available on the Network tab. 7 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 8 Available on the Account Tile on the Summary screen 9 Situation 10 Available on the Device tile. 11 the Network Tile is... 12 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 13 Location 14 SyncUp Drive 15 Duration Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Situation Device/Network/Account Network/Account Green IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Device Location Settings. Where the issue happens can help you understand if the issue is related to coverage Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Grand Central Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints
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