Relacionar Columnas TTG Troubleshooting Versión en línea Troubleshooting Game por Meliah Green 1 Available on the Network tab. 2 Where do you normally experience these issues? Home, work, school? 3 Situation 4 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 5 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 6 SyncUp Drive 7 Available on the Device tile. 8 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 9 Available on the Account Tile on the Summary screen 10 Duration 11 the Network Tile is... 12 Location 13 What system do we use to fix troubleshooting issues? 14 What were you doing with the device when this started happening? 15 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) Where the issue happens can help you understand if the issue is related to coverage Grand Central Situation Device/Network/Account LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Location Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Device Green Network/Account IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Settings. Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause.
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