Customer Service Mastery (Grade 12)

Test

Jugadas 2

Crear copia

Sobre esta actividad

CS concepts for grade 12

Creada por

Luyanda Nonhlanhla

Sudáfrica

Descarga la versión para jugar en papel

Top 10 resultados

#	Jugador	Acierto	tiempo
1	Anónimo 9 de Septiembre de 2026	% 100	01:22
2	Anónimo 9 de Septiembre de 2026	% 100	02:06

¿Quieres aparecer en el Top 10 de este juego? Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

Brawl stars preguntas

Carlos Andrés Prieto Rodríguez

Colombia

(165)

Completa todas las preguntas
cuanto sabes de Futbol

hugo estay

Chile

(318)

este test esta basado en las diapositivas que pudimos ver con anterioridad, consta de 10 preguntas las cuales tienen alternativas para poder resolverlas.
Cultura general española

Ernest Serret

España

(100)

Responde las siguientes preguntas
Tipos de sintagmas (II)

idoia rubio

España

(945)

Actividades interactivas para reconocer los distintos tipos de sintagmas
Verbos irregulares en Inglés

Hélmer González Serrano

Colombia

(314)

Se presentan 10 preguntas, cada una con 4 opciones de respuesta. Seleccione la que considere correcta.

		%
	Anónimo	%
		%
		%

Imprime tu juego

Customer Service Mastery (Grade 12)


Customer Service Mastery (Grade 12)Versión en línea CS concepts for grade 12 por Luyanda Nonhlanhla 1 What is customer service? a Support to customers before, during, and after a purchase. b A legal obligation of the company. c A marketing tactic to boost sales. d A way to set prices. 2 Which skill helps you understand customer needs best? a Price negotiation b Brand loyalty c Active listening d Speedy service 3 Which is a core step in service recovery? a Ignore the complaint. b Acknowledge the complaint and apologize c Blame the customer. d Promote a new product instead. 4 Which statement best defines customer satisfaction? a A measure of sales volume b A measure of how well customers' needs are met c A stock market indicator d Employee productivity metric 5 Which is NOT a SERVQUAL dimension? a Tangibles b Empathy c Cost d Reliability 6 What does empathy mean in service? a Ignoring complaints b Giving discounts c Understanding and sharing the feelings of the customer d Selling more products 7 Why seek customer feedback after service? a To improve processes and customer experience b To end service contracts c To reduce prices d To punish staff 8 Which behavior signals positive service delivery? a Monopolizing the conversation b Rushing to end the call c Crossing arms and looking away d Maintaining eye contact and open body language 9 Best practice with an irate customer? a End the call quickly to avoid conflict b Argue back to prove a point c Blame the customer d Stay calm, listen, apologize, and offer a solution 10 Which are key stages of a service encounter? a Advertisement, sale, renewal b Pricing, ordering, billing c Greeting, needs discovery, solution, closing d Inventory check, delivery, follow-up Feedback 1 Customer service assists customers at all stages, not just sales. 2 Active listening clarifies needs better than rushing or focusing on price. 3 Acknowledgment and apology are essential before offering a solution. 4 Satisfaction reflects whether expectations are met, not just sales. 5 Reliability, empathy, and tangibles are core SERVQUAL dimensions. 6 Empathy involves sensing and acknowledging the customer's feelings. 7 Feedback informs improvements and aligns service with needs. 8 Body language shows attentiveness and respect for the customer. 9 Calmness and a clear solution path defuse most tensions. 10 Structured stages help ensure needs are identified and met.

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Customer Service Mastery (Grade 12)

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Test

Brawl stars preguntas

Test

cuanto sabes de Futbol

Test

Cultura general española

Test

Tipos de sintagmas (II)

Test

Verbos irregulares en Inglés

Customer Service Mastery (Grade 12)Versión en línea

por Luyanda Nonhlanhla

What is customer service?

Which skill helps you understand customer needs best?

Which is a core step in service recovery?

Which statement best defines customer satisfaction?

Which is NOT a SERVQUAL dimension?

What does empathy mean in service?

Why seek customer feedback after service?

Which behavior signals positive service delivery?

Best practice with an irate customer?

Which are key stages of a service encounter?

Feedback