Quality Misses

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Jugadas 9 %Acierto 90 Tiempo medio 02:18

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These are some of the very common quality misses

Creada por

Kimberly Stone McGuire

Estados Unidos

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#	Jugador	Acierto	tiempo
1	Anónimo 30 de Agosto de 2026	% 100	01:28
2	Anónimo 28 de Agosto de 2026	% 100	01:44
3	Anónimo 1 de Septiembre de 2026	% 100	15:34
4	Kimberly Stone McGuire 28 de Agosto de 2026	% 90	02:18
5	Anónimo 30 de Agosto de 2026	% 80	01:42
6	Anónimo 30 de Agosto de 2026	% 80	02:37
7	Anónimo 28 de Agosto de 2026	% 80	02:39
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Quality Misses


Quality MissesVersión en línea These are some of the very common quality misses por Kimberly Stone McGuire 1 Agent did advise CH that they can use an ACH transfer while they wait for the new card. Yes No 2 After lifting the 2-way fraud hold, I advised the CH to wait about 5 minutes before using the card again. Yes No 3 If the transaction list lacks variety for two categories, meaning it only fits one category, choose Additional Dynamic Question Used as the second category. Yes No 4 The caller provided the address but omitted the “Ave” portion. We dont need that Yes No 5 Agent did Inform the cardholder about the "non-refundable" fee for UPS shipping when offering replacement options. Yes No 6 note if the CH declines to add an e mail, Yes No 7 The openings and closings are verbatim. Thank you for calling Money Network Yes No 8 ⦁WHEN DOING DYNAMIC QUESTIONS DO NOT GIVE THE DATE IF THEY SAY LIKE LAST TUESDAY OR THEY GIVE THE WRONG DATE Yes No 9 CH needed assistance with setting up their PIN in the IVR> I disconnected when it came time for them to choose the PIN Yes No 10 DONT send a new card before or after opening a dispute. NO new card is needed Yes No 11 asked if the CH needed additional assistance after the CH disconnected Yes No 12 Disconnect after sending temp password and don't finish with login in Yes No 13 Account has no name or any PHI we can help them and add the information Yes No 14 Agent failed to ask/verify email address/phone # on file Regardless if account is closed or not, we must complete this process. Yes No 15 the CH did not have stated their entire address. left off apt 302. i asked if the apt is needed to receive their mail Yes No 16 Agent did not Inquire if the cardholder believes the PIN was compromised. It wasnt used at an ATM we DONT need to change it Yes No 17 Associate did not engage the caller and verbalize process/actions taking or provide a reason before hold or silence that is longer than 15 seconds. Yes No 18 Agent place card on default hold w/o adding additional comments as to why the card was placed on this hold Yes No 19 I asked the CH if they wanted to add an email, and the CH stated they did not. I updated that field to reflect "Noemail@noemail.com Yes No 20 If a caller is asked to provide the exact amount of last deposit during the authentication process and does not have a MN mobile app or MN website account to obtain the deposit information, please provide the NJ DOL URL: https://tdi.dol.state.nj.us/ to register and obtain payment history Yes No

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Quality Misses

Sí o No

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Sí o No

¿Está creado con Inteligencia Artificial?

Sí o No

OPEN UP 5 UNIT 3: THERE IS/ARE, THERE WAS, THERE WERE

Sí o No

Grammys a mejor canción/grabación

Sí o No

Preguntas sobre futbol para niños

Sí o No

¿Es verdad?

Quality MissesVersión en línea

por Kimberly Stone McGuire

Agent did advise CH that they can use an ACH transfer while they wait for the new card.

After lifting the 2-way fraud hold, I advised the CH to wait about 5 minutes before using the card again.

If the transaction list lacks variety for two categories, meaning it only fits one category, choose Additional Dynamic Question Used as the second category.

The caller provided the address but omitted the “Ave” portion. We dont need that

Agent did Inform the cardholder about the "non-refundable" fee for UPS shipping when offering replacement options.

note if the CH declines to add an e mail,

The openings and closings are verbatim. Thank you for calling Money Network

⦁WHEN DOING DYNAMIC QUESTIONS DO NOT GIVE THE DATE IF THEY SAY LIKE LAST TUESDAY OR THEY GIVE THE WRONG DATE

CH needed assistance with setting up their PIN in the IVR> I disconnected when it came time for them to choose the PIN

DONT send a new card before or after opening a dispute. NO new card is needed

asked if the CH needed additional assistance after the CH disconnected

Disconnect after sending temp password and don't finish with login in

Account has no name or any PHI we can help them and add the information

Agent failed to ask/verify email address/phone # on file Regardless if account is closed or not, we must complete this process.

the CH did not have stated their entire address. left off apt 302. i asked if the apt is needed to receive their mail

Agent did not Inquire if the cardholder believes the PIN was compromised. It wasnt used at an ATM we DONT need to change it

Associate did not engage the caller and verbalize process/actions taking or provide a reason before hold or silence that is longer than 15 seconds.

Agent place card on default hold w/o adding additional comments as to why the card was placed on this hold

I asked the CH if they wanted to add an email, and the CH stated they did not. I updated that field to reflect "Noemail@noemail.com

If a caller is asked to provide the exact amount of last deposit during the authentication process and does not have a MN mobile app or MN website account to obtain the deposit information, please provide the NJ DOL URL: https://tdi.dol.state.nj.us/ to register and obtain payment history