Communication Styles Quiz

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Soft voice, no eye contact

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Communication Styles Quiz


Communication Styles QuizVersión en línea Soft voice, no eye contact por Kathryn Lampman 1 This therapeutic communication technique involves putting words to the person’s emotional reaction, which acknowledges the person’s feelings. a Silence b Clarification c Restatement d Summarizing e Reflection 2 This therapeutic communication technique allows the listener to get additional information. The listener can ask, “Do you mean …” a Restatement b Reflection c Clarification d Summarizing e Silence 3 Which of the following are barriers to communication? a All of these are barriers to communication b Hearing impaired c Environmental distractions d Illiterate e Internal distractions 4 Which of these options is not helpful when communicating with a non-english speaking patient. a Use a translator b Only provide information to the patient's guardian or caregiver. c Use culturally appropriate visuals (graphs, models) d Use translated materials 5 ________ is a condition that causes physical and/or emotional tension. a Acceptance b Stress c Splitting d Coping 6 In the communication cycle what is the person communicating the message called? a decoder b patient c receiver d sender 7 Which term refers to emotion in the voice? a Tone b Pitch c Intonation d Volume 8 Which is considered the most important therapeutic communication technique? a remaining non judgemental and neutral b active listening c therapeutic communication d Assertiveness 9 Which of the following options is not considered a characteristic of a good listener? a move away from the speaker b use appropriate eye contact c allow for periods of silence d smile 10 This communication style uses a soft voice and no eye contact. a passive b aggressive c assertive d manipulative 11 Using print materials and written instructions would be helpful for communicating with this type of patient. a hearing impaired b intellectually disabled c non-english speaking d visually impaired 12 Using at statement such as, "If I understand how you feel about this situation. . ." is which communication technique? a neutral b clarification c reflection d restatement or paraphrasing e summarizing 13 How many levels are in Maslow's hierarchy of needs? a 5 b 10 c 3 d 8 14 Which of these options is an example of verbal communication? a A letter or note b Body position c Body language d Facial expression 15 This is an acceptable type of space used when talking with patients (history taking). a 4-12 feet b 1.5-4 feet c 0-1.5 feet d All of these are acceptable 16 During the communication cycle the receiver creates feedback. (True or False) a True b False c d 17 What type of communicators use medium pitch, speed, and volume of voice with good eye contact instilling trust in others? a Passive-aggressive communicators b Manipulative communicators c Aggressive communicators d Assertive communicators e Passive communicators 18 Which of the following options is incorrect when practicing active listening? a The most important therapeutic communication technique b The speaker can easily see if a person is actively listening. c We fully concentrate on what is being said and how it is said d The listener can easily multitask during the communication 19 Which of "Maslow's Hierarchy of Needs" do we need to realize our potential, seek self-fulfillment, and experience personal growth? a cognitive needs b physiological needs c aesthetic needs d self-actualization needs e safety needs 20 Which of these options is not an example of an adaptive coping mechanism? a Get plenty of sleep b drugs and alcohol use c Exercise d Take breaks when you feel stressed e Talk and share with others 21 Which of the following is a good example of an adaptive coping mechanism? a compliance, dependence b recognition-seeking c talk and share with others d passive-aggressive behavior 22 What is a type of verbal communication? a Phone messages b Letters and e-mails c Oral communication d Online information e All of these 23 What type of communicators use sugary sweet voice, often look sweet and innocent and pretend to be warm and friendly. a Aggressive communicators b Manipulative communicators c Passive communicators d Assertive communicators e Passive-aggressive communicators 24 What type of communicators glare, use big and fast gestures, and invade others’ personal space intentionally causing others to feel afraid and hurt? a Passive-aggressive communicators b Assertive communicators c Passive communicators d Aggressive communicators e Manipulative communicators 25 A person has come to terms with the fact her mother is dying. Using the Stages of Grief and Dying, what stage is this person in? a Denial b Bargaining c Acceptance d Depression e Anger 26 Which defense mechanism does the person completely reject the information given to them? a denial b rationalization c projection d suppression 27 Which of the following is not a characteristic of a good listener? a Avoid direct eye contact so the speaker is not intimidated. b Remain nonjudgmental and neutral. c Allow for periods of silence. d Lean slightly forward or sideways toward the speaker 28 Which defense mechanism is used when a person comes up with various explanations to justify her response. a rationalization b suppression c denial d projection 29 Rapport is a relationship of harmony and accord between the patient and the healthcare professional. (True or False) a True b False c d 30 MATCHING: Not The Same As Other Questions Medical Assistants work with patients from diverse backgrounds. There are six primary categories of diversity. Each may require the medical assistant to adapt how they care for the patient. Match each category to an adaption that may be required. 1. Do not make assumptions and respect the patients identity choices a Gender b Language c Economic Status d Age e Religion f Appearance 31 MATCHING: Not The Same As Other Questions Medical Assistants work with patients from diverse backgrounds. There are six primary categories of diversity. Each may require the medical assistant to adapt how they care for the patient. Match each category to an adaption that may be required. 2. Using resources such as translated materials or an interpretor. a Language b Age c Religion d Economic Status e Gender f Appearance 32 MATCHING: Not The Same As Other Questions Medical Assistants work with patients from diverse backgrounds. There are six primary categories of diversity. Each may require the medical assistant to adapt how they care for the patient. Match each category to an adaption that may be required. 3. Never assume they do not know how to use electronics or have "street smarts." a Language b Age c Religion d Economic Status e Gender f Appearance 33 MATCHING: Not The Same As Other Questions Medical Assistants work with patients from diverse backgrounds. There are six primary categories of diversity. Each may require the medical assistant to adapt how they care for the patient. Match each category to an adaption that may be required. 4. Put aside personal biases regarding piercings, tattoos, clothing, and odors. a Language b Age c Religion d Economic Status e Gender f Appearance 34 MATCHING: Not The Same As Other Questions Medical Assistants work with patients from diverse backgrounds. There are six primary categories of diversity. Each may require the medical assistant to adapt how they care for the patient. Match each category to an adaption that may be required. 5. Be sensitive if they refuse care or want to include non-medical people in their healing process. a Language b Age c Religion d Economic Status e Gender f Appearance 35 MATCHING: Not The Same As Other Questions Medical Assistants work with patients from diverse backgrounds. There are six primary categories of diversity. Each may require the medical assistant to adapt how they care for the patient. Match each category to an adaption that may be required. 6. May want care not covered by insurance, or may need assistance finding resources to cover transportation or prescription costs a Language b Age c Religion d Economic Status e Gender f Appearance

Communication Styles Quiz

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Communication Styles QuizVersión en línea

por Kathryn Lampman

This therapeutic communication technique involves putting words to the person’s emotional reaction, which acknowledges the person’s feelings.

This therapeutic communication technique allows the listener to get additional information. The listener can ask, “Do you mean …”

Which of the following are barriers to communication?

Which of these options is not helpful when communicating with a non-english speaking patient.

________ is a condition that causes physical and/or emotional tension.

In the communication cycle what is the person communicating the message called?

Which term refers to emotion in the voice?

Which is considered the most important therapeutic communication technique?

Which of the following options is not considered a characteristic of a good listener?

This communication style uses a soft voice and no eye contact.

Using print materials and written instructions would be helpful for communicating with this type of patient.

Using at statement such as, "If I understand how you feel about this situation. . ." is which communication technique?

How many levels are in Maslow's hierarchy of needs?

Which of these options is an example of verbal communication?

This is an acceptable type of space used when talking with patients (history taking).

During the communication cycle the receiver creates feedback. (True or False)

What type of communicators use medium pitch, speed, and volume of voice with good eye contact instilling trust in others?

Which of the following options is incorrect when practicing active listening?

Which of "Maslow's Hierarchy of Needs" do we need to realize our potential, seek self-fulfillment, and experience personal growth?

Which of these options is not an example of an adaptive coping mechanism?

Which of the following is a good example of an adaptive coping mechanism?

What is a type of verbal communication?

What type of communicators use sugary sweet voice, often look sweet and innocent and pretend to be warm and friendly.

What type of communicators glare, use big and fast gestures, and invade others’ personal space intentionally causing others to feel afraid and hurt?

A person has come to terms with the fact her mother is dying. Using the Stages of Grief and Dying, what stage is this person in?

Which defense mechanism does the person completely reject the information given to them?

Which of the following is not a characteristic of a good listener?

Which defense mechanism is used when a person comes up with various explanations to justify her response.

Rapport is a relationship of harmony and accord between the patient and the healthcare professional. (True or False)