Communication, Protocol & Quality

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Contextualization Quiz

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maria alejandra rojas

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Communication, Protocol & Quality


Communication, Protocol & QualityVersión en línea Contextualization Quiz por maria alejandra rojas 1 1. What is the definition of communication according to Berlo (1960) as described in the material? a Communication is only about speaking clearly. b Communication is the mere transmission of data without feedback. c Communication is a process by which a sender transmits a message to a receiver using a channel to produce a response. d Communication is the exchange of greetings in a business setting. 2 2. Who proposed that all conduct communicates, not just words, according to the text? a Schramm (1954) b Shannon and Weaver (1949) c Berlo (1960) d Watzlawick, Beavin and Jackson (1967) 3 3. List the five elements of the communication process described (emitter, message, channel, receiver, feedback) in order as presented. a Canal → Emisor → Receptor → Mensaje → Retroalimentación b Emisor → Canal → Mensaje → Receptor → Retroalimentación c Emisor (Emitter) → Mensaje (Message) → Canal (Channel) → Receptor (Receiver) → Retroalimentación (Feedback) d Mensaje → Canal → Emisor → Receptor → Retroalimentación 4 4. Which types of communication are outlined under 1.1 and 1.2 in the document (verbal vs. non-verbal)? a 1.3 Comunicación no verbal and 1.4 Normas de convivencia b 1.2 Comunicación verbal and 1.3 Comunicación no verbal c 1.5 Protocolo Concepto and 1.6 Historia del protocolo d 1.1 Elementos de la comunicación and 1.4 Normas de convivencia 5 5. What are the main categories of corporate communication described? a 1) Comunicación verbal, 2) Comunicación no verbal, 3) Comunicación escrita, 4) Comunicación oral b 1) Comunicación interna, 2) Comunicación externa, 3) Comunicación formal, 4) Comunicación informal c 1) Comunicación horizontal, 2) Comunicación vertical, 3) Comunicación mixta, 4) Comunicación puntual d 1) Comunicación social, 2) Comunicación digital, 3) Comunicación pública, 4) Comunicación privada 6 6. What is the purpose of norms of convivencia (norms of coexistence) in the workplace as described? a To promote environments of respect, cooperation, responsibility and peaceful conflict resolution b To replace formal rules entirely c To maximize speed of communication d To enforce rigid hierarchies 7 7. What is the concept of protocolo (protocol) as defined in the material? a A legal framework for contracts only b A set of informal tips for social events c A set of norms, rules, and procedures that guide organizational acts and behavior to ensure respect, order, good communication, and proper coexistence d A system for technical document formatting only 8 8. Name the four types of protocol/classifications discussed (social, institutional, academic, diplomatic, religious) and give one characteristic for each as presented. a Social: fashion and dress code; Institutional: budget planning; Academic: student enrollment; Diplomatic: trade agreements b Social: politeness and etiquette; Institutional: organizes official acts and defines order of intervention; Academic: organizes ceremonies and respects academic authorities; Diplomatic: regulates official visits between states; Religious: governs ceremonies and respects beliefs c Social: only for weddings; Institutional: only for government; Academic: only for universities; Diplomatic: only international law d Social: humor and informality; Institutional: bypasses hierarchy; Academic: informal gatherings; Diplomatic: private meetings only

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Communication, Protocol & Quality

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Communication, Protocol & QualityVersión en línea

por maria alejandra rojas

1. What is the definition of communication according to Berlo (1960) as described in the material?

2. Who proposed that all conduct communicates, not just words, according to the text?

3. List the five elements of the communication process described (emitter, message, channel, receiver, feedback) in order as presented.

4. Which types of communication are outlined under 1.1 and 1.2 in the document (verbal vs. non-verbal)?

5. What are the main categories of corporate communication described?

6. What is the purpose of norms of convivencia (norms of coexistence) in the workplace as described?

7. What is the concept of protocolo (protocol) as defined in the material?

8. Name the four types of protocol/classifications discussed (social, institutional, academic, diplomatic, religious) and give one characteristic for each as presented.