Missing Shoes Delivery

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Customer calls about late order

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Cesia Esperanza Arias Ambrosio

Guatemala

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Missing Shoes DeliveryVersión en línea Customer calls about late order por Cesia Esperanza Arias Ambrosio Agent Thank you for calling Customer Service. My name is Alex. How can I help you today? Customer Hello. I have a problem. I ordered a pair of shoes last week, but the package did not arrive. Agent I am very sorry to hear that. Let me help you. Can I have your full name and account number, please? Customer Yes. My name is John Doe. My account number is 5-5-4-3. Agent Thank you, Mr. Doe. Please hold for one moment. Right now, I look at your account in the system. I see the order. Customer What does it say? Because on my computer, it says 'Pending'. Agent Yes, you are correct. There is a small delay at our warehouse. Customer Oh, I see. When will the company deliver my package? I need these shoes for work. Agent I understand. I will talk to the warehouse manager immediately today. We will send your package with express shipping. Customer Okay. Thank you. Will it cost extra money? Agent No, it is completely free because of the delay. You will receive a new tracking number in your email tomorrow morning. Customer That is perfect. Thank you for your help. Agent You are welcome. Thank you for choosing us. Have a great day!

Missing Shoes DeliveryVersión en línea

Customer calls about late order

por Cesia Esperanza Arias Ambrosio

Agent

Thank you for calling Customer Service. My name is Alex. How can I help you today?

Customer

Hello. I have a problem. I ordered a pair of shoes last week, but the package did not arrive.

Agent

I am very sorry to hear that. Let me help you. Can I have your full name and account number, please?

Customer

Yes. My name is John Doe. My account number is 5-5-4-3.

Agent

Thank you, Mr. Doe. Please hold for one moment. Right now, I look at your account in the system. I see the order.

Customer

What does it say? Because on my computer, it says 'Pending'.

Agent

Yes, you are correct. There is a small delay at our warehouse.

Customer

Oh, I see. When will the company deliver my package? I need these shoes for work.

Agent

I understand. I will talk to the warehouse manager immediately today. We will send your package with express shipping.

Customer

Okay. Thank you. Will it cost extra money?

Agent

No, it is completely free because of the delay. You will receive a new tracking number in your email tomorrow morning.

Customer

That is perfect. Thank you for your help.

Agent

You are welcome. Thank you for choosing us. Have a great day!

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Missing Shoes Delivery

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Missing Shoes DeliveryVersión en línea

por Cesia Esperanza Arias Ambrosio

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