Communication Styles in the Workplace

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Session 2 - Formative Assessment

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Fiona Hogan

Australia

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Communication Styles in the Workplace


Communication Styles in the WorkplaceVersión en línea Session 2 - Formative Assessment por Fiona Hogan 1 Which communication style is considered the most professional in healthcare? a Aggressive b Passive-aggressive c Assertive d Passive 2 Which communication style may include avoiding conflict and not speaking up? a Assertive b Passive c Aggressive d Professional 3 Which example shows assertive communication? a “Do it now!” b “Whatever.” c “I don’t mind… it’s fine.” d “Could you please help me with this patient?” 4 List the four communication styles discussed in class. Written answer 5 Which of the following is positive body language? a Rolling eyes b Angry tone of voice c Eye contact and open posture d Crossing arms 6 Why is assertive communication important in healthcare? Choose one or more answers a Improves teamwork b Supports patient safety c Reduces misunderstandings d Helps staff communicate clearly e All of the above 7 Which communication style may include sarcasm and indirect frustration? a Assertive b Passive c Passive-aggressive d Professional 8 Which of the following are examples of positive non-verbal communication in the workplace? a Maintaining appropriate eye contact, smiling, using an open posture and nodding while listening. b Crossing your arms, avoiding eye contact, looking at your phone and interrupting the speaker. c Frowning, standing with your back to the speaker, rolling your eyes and checking the time repeatedly. d Speaking loudly, using medical jargon, giving short answers and walking away while someone is talking. 9 What could poor communication cause in healthcare workplaces? a Better teamwork b Improved safety c Misunderstandings and conflict d Faster communication only 10 A healthcare worker calmly says: “I just want to clarify the instructions so I complete the task correctly.” What communication style is being demonstrated? Written answer

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Communication Styles in the Workplace

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Communication Styles in the WorkplaceVersión en línea

por Fiona Hogan

Which communication style is considered the most professional in healthcare?

Which communication style may include avoiding conflict and not speaking up?

Which example shows assertive communication?

List the four communication styles discussed in class.

Written answer

Which of the following is positive body language?

Why is assertive communication important in healthcare?

Choose one or more answers

Which communication style may include sarcasm and indirect frustration?

Which of the following are examples of positive non-verbal communication in the workplace?

What could poor communication cause in healthcare workplaces?

A healthcare worker calmly says: “I just want to clarify the instructions so I complete the task correctly.” What communication style is being demonstrated?

Written answer