Logistics Unit 7

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Logistics Unit 7


Logistics Unit 7Versión en línea Logistics por Academia Let's Go 1 1. What is "customer service" in logistics?  a Supporting customers during delivery process b Selling products only c Packaging goods d Driving vehicles  2 What is a "customer inquiry"? A)  B) C)  D) a Complaint b Delivery c Question from a customer  d Payment 3 What is a "complaint"?  a Positive feedback  b Request for information c Expression of dissatisfaction  d Delivery order 4 What is "feedback"?  a Customer opinion or response  b Payment c Route plan d Delivery note 5 What is "order processing"?  a Transporting goods b Packaging goods only c Driving trucks  d Managing customer orders 6 What is an "order confirmation"?  a Acknowledgment that order is accepted  b Payment receipt c Cancelled order  d Delivery delay  7 What is "order tracking"?  a Cancelling orders b Packaging goods  c Selling goods d Monitoring order status  8 What is a "delivery note"?  a Invoice b Contract c Receipt only d Document accompanying goods 9 What is an "invoice"?  a Payment request document  b Packaging list c Delivery document d Route plan 10 What is "after-sales service"?  a Transport service  b Service before selling  c Support after delivery d Packaging service 11 What is a "return"?  a Packaging b Delivery c Payment d Sending goods back  12 What is "refund"?  a Extra payment b Delivery delay c Transport cost d Money returned to customer  13 What is "customer satisfaction"?  a Transport cost b Customer complaints c Delivery speed d Customer happiness with service 14 What is "service quality"?  a Price of service b Level of service performance c Number of vehicles d Distance covered 15 15. What is "communication" in logistics?  a Exchange of information b Driving c Packaging d Storage 16 What is a "service failure"?  a Fast delivery b Successful delivery c Good communication d Problem in service 17 What is "problem solving"?  a Resolving issues  b Cancelling orders c Creating problems d Ignoring complaints 18 What is "response time"? a Delivery time  b Storage time c Driving time d Time to reply to customers 19 What is "customer retention"?  a Losing customers  b Keeping customers loyal  c Delivering goods d Selling goods 20 What is the goal of customer service in logistics?  a Improve customer satisfaction b Delay deliveries c Increase complaints  d Reduce communication

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Logistics Unit 7

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Brawl stars preguntas

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Verbos irregulares en Inglés

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Tipos de sintagmas (II)

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cuanto sabes de Futbol

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Cultura general española

Logistics Unit 7Versión en línea

por Academia Let's Go

1. What is "customer service" in logistics?

What is a "customer inquiry"? A)  B) C)  D)

What is a "complaint"?

What is "feedback"?

What is "order processing"?

What is an "order confirmation"?

What is "order tracking"?

What is a "delivery note"?

What is an "invoice"?

What is "after-sales service"?

What is a "return"?

What is "refund"?

What is "customer satisfaction"?

What is "service quality"?

15. What is "communication" in logistics?

What is a "service failure"?

What is "problem solving"?

What is "response time"?

What is "customer retention"?

What is the goal of customer service in logistics?

Logistics Unit 7

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Test

Brawl stars preguntas

Test

Verbos irregulares en Inglés

Test

Tipos de sintagmas (II)

Test

cuanto sabes de Futbol

Test

Cultura general española

Logistics Unit 7Versión en línea

por Academia Let's Go

1. What is "customer service" in logistics?

What is a "customer inquiry"? A) B) C) D)

What is a "complaint"?

What is "feedback"?

What is "order processing"?

What is an "order confirmation"?

What is "order tracking"?

What is a "delivery note"?

What is an "invoice"?

What is "after-sales service"?

What is a "return"?

What is "refund"?

What is "customer satisfaction"?

What is "service quality"?

15. What is "communication" in logistics?

What is a "service failure"?

What is "problem solving"?

What is "response time"?

What is "customer retention"?

What is the goal of customer service in logistics?

1. What is "customer service" in logistics? 

What is a "customer inquiry"? A)  B) C)  D)

What is a "complaint"? 

What is "feedback"? 

What is "order processing"? 

What is an "order confirmation"? 

What is "order tracking"? 

What is a "delivery note"? 

What is an "invoice"? 

What is "after-sales service"? 

What is a "return"? 

What is "refund"? 

What is "customer satisfaction"? 

What is "service quality"? 

15. What is "communication" in logistics? 

What is a "service failure"? 

What is "problem solving"? 

What is "customer retention"? 

What is the goal of customer service in logistics? 