Customer Care & Event Mgmt Quiz

Test

Jugadas 6

Crear copia

Sobre esta actividad

Test your skills in customer care and events.

Creada por

2025hm163388 MORAA ONYIMBO

Kenia

Descarga la versión para jugar en papel

Top 10 resultados

Todavía no hay resultados para este juego. ¡Sé el primero en aparecer en el ranking! Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

		%
	Anónimo	%
		%
		%

Imprime tu juego

Customer Care & Event Mgmt Quiz


Customer Care & Event Mgmt QuizVersión en línea Test your skills in customer care and events. por 2025hm163388 MORAA ONYIMBO 1 What is the first step in handling a difficult customer complaint at an event? a Ignore the complaint and continue b Offer immediate refunds without listening c Argue to defend the service d Listen actively to understand the issue 2 Which KPI best measures guest satisfaction at an event? a Cost per Lead b Impressions c Bounce Rate d Net Promoter Score (NPS) 3 How should a team respond to a schedule change during an event? a Postpone decisions indefinitely b Offer no updates to avoid confusion c Wait for attendees to notice changes d Communicate promptly with attendees and update signage 4 What is key when managing vendor relationships for an event? a Pay last and hope for the best b Set clear expectations and a written contract c Limit communication to emails only d Ignore delays in delivery 5 Which tactic improves on-site check-in efficiency? a Limit the guest list at the door b Use mobile scanning and pre-registration data c Require ID verification for everyone d Check-in by pen and paper only 6 What constitutes excellent customer care after an event ends? a Send a thank-you note and request feedback b Ignore post-event issues c Post only marketing material d Offer a blanket refund to all 7 Which communication channel is best to handle urgent event updates? a Ask vendors to inform attendees b Send letters next week c Post on the website after the event d Push notifications or SMS alerts 8 How should you handle accessibility needs at events? a Plan inclusive facilities and communicate available options b Assume no needs and proceed c Limit information to staff only d Only offer standard seating 9 What risk management step is essential pre-event? a Delay contingency planning until after b Ignore potential risks c Conduct a risk assessment and have contingency plans d Only rely on insurance 10 Which skill is most important for an event MC? a Advanced technical skills b Overloading with information c Sales pitching only d Clear, engaging narration and timing Feedback 1 Active listening identifies the real issue and defuses tension. 2 NPS reflects likelihood of recommending the event. 3 Timely, clear communication reduces confusion. 4 Clear expectations prevent misunderstandings. 5 Digital pre-registration speeds up entry. 6 Follow-up shows appreciation and gathers insights. 7 Direct alerts ensure timely reach. 8 Proactive accessibility planning improves inclusion. 9 Pre-event risk assessment minimizes disruptions. 10 Effective MCs keep energy and flow for attendees.

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Customer Care & Event Mgmt Quiz

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Test

Brawl stars preguntas

Test

cuanto sabes de Futbol

Test

Tipos de sintagmas (II)

Test

Cultura general española

Test

Verbos irregulares en Inglés

Customer Care & Event Mgmt QuizVersión en línea

por 2025hm163388 MORAA ONYIMBO

What is the first step in handling a difficult customer complaint at an event?

Which KPI best measures guest satisfaction at an event?

How should a team respond to a schedule change during an event?

What is key when managing vendor relationships for an event?

Which tactic improves on-site check-in efficiency?

What constitutes excellent customer care after an event ends?

Which communication channel is best to handle urgent event updates?

How should you handle accessibility needs at events?

What risk management step is essential pre-event?

Which skill is most important for an event MC?

Feedback