Root Cause Rescue: Fishbone & 5 Whys

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RCA tools in action

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Omar Muassess

Emiratos Árabes Unidos

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Root Cause Rescue: Fishbone & 5 Whys


Root Cause Rescue: Fishbone & 5 WhysVersión en línea RCA tools in action por Omar Muassess 1 What is the main purpose of a Fishbone Diagram (Ishikawa)? a Map all possible contributing factors across categories b Predict future failures c Show the sequence of events d Assess financial impact of problems 2 Which categories are commonly used on a Fishbone Diagram? a People, Places, Profit, Pressure b Man, Machine, Material, Method, Measurement, Milieu c Time, Cost, Risk, Quality d Energy, Space, Software, Services 3 What is the purpose of the 5 Whys technique? a List all possible problems b Assign blame for the failure c Estimate the cost of the problem d Drill down to the root cause by asking why five times 4 In a combined use, what view does the Fishbone provide? a Immediate corrective actions only b Narrow focus on one issue c Financial analysis of the problem d Broad view of potential causes 5 What is a typical outcome of applying the 5 Whys technique? a Identify the root cause of a process failure b Create a fault tree c Document the symptoms only d Assign blame to personnel 6 True or False: 5 Whys should only be used to find a symptom, not a root cause. a Not applicable b True c Sometimes true d False 7 Which is NOT a standard Fishbone category? a Environment b Material c Price d Man 8 Which scenario best illustrates using the 5 Whys on a machine issue? a An assembly line halts and the root cause is traced through successive why’s b Forecasting demand for the product c Budgeting maintenance cost for the year d Creating a new machine design 9 When should you use 5 Whys versus Fishbone in RCA? a Use Fishbone for broad problem mapping; 5 Whys for deep cause on a specific factor b Always use 5 Whys first, then Fishbone c Only use Fishbone in manufacturing d 5 Whys is for teams, Fishbone for managers 10 Who developed the Fishbone Diagram? a Walter Shewhart b Philip Crosby c Kaoru Ishikawa d W. Edwards Deming Feedback 1 The Fishbone broadens view to categorize causes, not just predict or cost. 2 These six Ms help organize potential causes across areas. 3 Asking why repeatedly helps uncover the underlying system failure. 4 Fishbone maps broad causes before drilling down with 5 Whys. 5 Goal is root cause, not blame or solely symptoms. 6 5 Whys is designed to reveal root causes, not stop at symptoms. 7 Price is not among the standard six Ms used in Fishbone. 8 A concrete problem like a halted line benefits from 5 Whys. 9 Fishbone maps breadth; 5 Whys dives into a chosen branch. 10 Named after its creator, Ishikawa.

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Root Cause Rescue: Fishbone & 5 Whys

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Root Cause Rescue: Fishbone & 5 WhysVersión en línea

por Omar Muassess

What is the main purpose of a Fishbone Diagram (Ishikawa)?

Which categories are commonly used on a Fishbone Diagram?

What is the purpose of the 5 Whys technique?

In a combined use, what view does the Fishbone provide?

What is a typical outcome of applying the 5 Whys technique?

True or False: 5 Whys should only be used to find a symptom, not a root cause.

Which is NOT a standard Fishbone category?

Which scenario best illustrates using the 5 Whys on a machine issue?

When should you use 5 Whys versus Fishbone in RCA?

Who developed the Fishbone Diagram?

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