Positive Communication Scenarios

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Positive responses and teamwork

Creada por

Anyela Martinez

Colombia

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Positive Communication ScenariosVersión en línea Positive responses and teamwork por Anyela Martinez 1 A customer says their order arrived late. a Maybe you can wait a bit longer. b I'm really sorry to hear that; let's solve it now. c Well, that's not my fault. 2 A colleague makes a mistake in a report. a You always make mistakes. b It's okay, just ignore it. c That's worrying, but let's fix it together. 3 Your manager changes the deadline suddenly. a This is impossible, I refuse. b That's a big change, but we'll do our best. c Maybe we can try, but I'm not sure. 4 A client compliments your service. a Yes, I know I'm the best. b Okay, thanks, I guess. c Thank you, we appreciate your feedback. 5 The system crashes during a meeting. a Let's stay calm and restart the server. b This is a disaster, we're doomed. c Maybe someone else can fix it later. 6 Two team members disagree on a project idea. a Let's just vote and forget it. b Your idea is useless. c I see your point; maybe we could combine both ideas. 7 A customer complains their food is cold. a I'm sorry for the inconvenience; let me replace it immediately. b Maybe you can eat it anyway. c That's not my problem. 8 Your colleague is stressed about workload. a Maybe you'll finish eventually. b You should just work faster. c Is there anything I can do to help? 9 A new employee asks for advice. a You should try asking the manager for guidance. b Figure it out yourself. c Maybe you'll learn later. 10 Your team finishes a project successfully. a Maybe it's okay, but not perfect. b B) Well, it wasn9t that hard. C c A) Great job, that9s a result we can be proud of. 7

Positive Communication ScenariosVersión en línea

Positive responses and teamwork

por Anyela Martinez

A customer says their order arrived late.

Maybe you can wait a bit longer.

I'm really sorry to hear that; let's solve it now.

Well, that's not my fault.

A colleague makes a mistake in a report.

You always make mistakes.

It's okay, just ignore it.

That's worrying, but let's fix it together.

Your manager changes the deadline suddenly.

This is impossible, I refuse.

That's a big change, but we'll do our best.

Maybe we can try, but I'm not sure.

A client compliments your service.

Yes, I know I'm the best.

Okay, thanks, I guess.

Thank you, we appreciate your feedback.

The system crashes during a meeting.

Let's stay calm and restart the server.

This is a disaster, we're doomed.

Maybe someone else can fix it later.

Two team members disagree on a project idea.

Let's just vote and forget it.

Your idea is useless.

I see your point; maybe we could combine both ideas.

A customer complains their food is cold.

I'm sorry for the inconvenience; let me replace it immediately.

Maybe you can eat it anyway.

That's not my problem.

Your colleague is stressed about workload.

Maybe you'll finish eventually.

You should just work faster.

Is there anything I can do to help?

A new employee asks for advice.

You should try asking the manager for guidance.

Figure it out yourself.

Maybe you'll learn later.

Your team finishes a project successfully.

Maybe it's okay, but not perfect.

B) Well, it wasn9t that hard. C

A) Great job, that9s a result we can be proud of. 7

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Positive Communication Scenarios

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Test

Brawl stars preguntas

Test

Verbos irregulares en Inglés

Test

Tipos de sintagmas (II)

Test

Cultura general española

Test

cuanto sabes de Futbol

Positive Communication ScenariosVersión en línea

por Anyela Martinez

A customer says their order arrived late.

A colleague makes a mistake in a report.

Your manager changes the deadline suddenly.

A client compliments your service.

The system crashes during a meeting.

Two team members disagree on a project idea.

A customer complains their food is cold.

Your colleague is stressed about workload.

A new employee asks for advice.

Your team finishes a project successfully.

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