Customer Service Essentials Quiz

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Customer service language basics

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Mã Tiểu Bảo

Vietnam

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Customer Service Essentials QuizVersión en línea Customer service language basics por Mã Tiểu Bảo 1 We should ______ to the customer immediately. a refund b delay c apologize d complaint 2 The hotel must ______ the problem quickly. a solution b refund c handle d rude 3 The customer was dissatisfied because of the long ______. a complaint b mistake c solution d delay 4 You could offer a ______ if the service was terrible. a refund b apologize c handle d rude 5 Staff have to avoid being ______ to customers. a refund b dissatisfied c rude d delay 6 The manager handled the ______ professionally. a customer service b delay c solution d complaint 7 The company should find a better ______. a solution b rude c mistake d complaint 8 We must explain the ______ clearly. a refund b mistake c customer service d dissatisfied 9 Good ______ is very important in restaurants and hotels. a delay b customer service c rude d complaint 10 Employees should learn how to ______ difficult situations calmly. a refund b solution c apologize d handle

Customer Service Essentials QuizVersión en línea

Customer service language basics

por Mã Tiểu Bảo

We should ______ to the customer immediately.

refund

delay

apologize

complaint

The hotel must ______ the problem quickly.

solution

refund

handle

rude

The customer was dissatisfied because of the long ______.

complaint

mistake

solution

delay

You could offer a ______ if the service was terrible.

refund

apologize

handle

rude

Staff have to avoid being ______ to customers.

refund

dissatisfied

rude

delay

The manager handled the ______ professionally.

customer service

delay

solution

complaint

The company should find a better ______.

solution

rude

mistake

complaint

We must explain the ______ clearly.

refund

mistake

customer service

dissatisfied

Good ______ is very important in restaurants and hotels.

delay

customer service

rude

complaint

Employees should learn how to ______ difficult situations calmly.

refund

solution

apologize

handle

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Customer Service Essentials Quiz

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Brawl stars preguntas

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Verbos irregulares en Inglés

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Cultura general española

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Tipos de sintagmas (II)

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cuanto sabes de Futbol

Customer Service Essentials QuizVersión en línea

por Mã Tiểu Bảo

We should ______ to the customer immediately.

The hotel must ______ the problem quickly.

The customer was dissatisfied because of the long ______.

You could offer a ______ if the service was terrible.

Staff have to avoid being ______ to customers.

The manager handled the ______ professionally.

The company should find a better ______.

We must explain the ______ clearly.

Good ______ is very important in restaurants and hotels.

Employees should learn how to ______ difficult situations calmly.

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