Shop Assistant Dialogue Quiz

Test

Jugadas 0

Crear copia

Sobre esta actividad

Customer service basics

Creada por

Marie Killing

Francia

Descarga la versión para jugar en papel

Top 10 resultados

Todavía no hay resultados para este juego. ¡Sé el primero en aparecer en el ranking! Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

Cultura general española

Ernest Serret

España

(100)

Responde las siguientes preguntas
cuanto sabes de Futbol

hugo estay

Chile

(319)

este test esta basado en las diapositivas que pudimos ver con anterioridad, consta de 10 preguntas las cuales tienen alternativas para poder resolverlas.
Brawl stars preguntas

Carlos Andrés Prieto Rodríguez

Colombia

(165)

Completa todas las preguntas
Verbos irregulares en Inglés

Hélmer González Serrano

Colombia

(314)

Se presentan 10 preguntas, cada una con 4 opciones de respuesta. Seleccione la que considere correcta.
Tipos de sintagmas (II)

idoia rubio

España

(945)

Actividades interactivas para reconocer los distintos tipos de sintagmas

		%
	Anónimo	%
		%
		%

Imprime tu juego

Shop Assistant Dialogue Quiz


Shop Assistant Dialogue QuizVersión en línea Customer service basics por Marie Killing 1 What is the very first thing the shop assistant says to the customers? a Good day, can I assist? b Hello! How can I help you today? c Welcome to our store! d Hi there, need anything? 2 If a customer asks for help, what should the assistant respond with? a Certainly—what are you looking for today? b No problem, figure it out yourself. c We’re busy, try later. d What do you want now? 3 How should the assistant handle a customer asking for product details? a Say the product is not available without checking. b Provide concise information and offer to show the product. c Ignore the request and continue shelving. d Ask for the customer’s money first. 4 What is a good closing line after helping a customer? a Maybe try another store. b Thanks, bye. c Would you like me to ring that up or help you find anything else? d Come back later. 5 If a customer seems unsure, what should the assistant do? a Ignore and hope they leave. b Rush them to buy. c Offer trials, displays, or more options. d Tell them the price is too high. 6 Which phrase shows the assistant is listening to the customer’s needs? a We don’t have that. b We can’t help you with that. c I understand you're looking for something lightweight and durable. d That’s expensive anyway. 7 What is an appropriate response when a product is out of stock? a We don’t sell that anymore. b Take the price and leave. c I’m sorry, that item is currently unavailable. Would you like a similar option? d You’re lying, we have it somewhere. 8 What tone should the assistant maintain throughout the interaction? a Overly informal and pushy. b Rude and abrupt. c Snooty and distant. d Polite, patient, and helpful. 9 How should the assistant handle a complaint from a customer? a Argue about policies. b Dismiss the complaint. c Listen, acknowledge, and propose a fair resolution. d Ignore the customer. 10 What is the best practice after completing the interaction? a Ignore if they complain later. b Tell them to leave a review only. c Walk away quickly. d Thank the customer and invite them to return. Retour 1 The first greeting should be welcoming and offer help. 2 Offer clear assistance and invite the customer to specify needs. 3 Be informative and proactive about showing the product. 4 Offer a next step and additional help. 5 Assist with options and hands-on experiences when appropriate. 6 Paraphrase the need to confirm understanding. 7 Acknowledge, apologize, and offer alternatives. 8 Maintain professionalism and customer-friendly tone. 9 Active listening leads to appropriate solutions. 10 End on a positive, inviting note.

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Shop Assistant Dialogue Quiz

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Test

Cultura general española

Test

cuanto sabes de Futbol

Test

Brawl stars preguntas

Test

Verbos irregulares en Inglés

Test

Tipos de sintagmas (II)

Shop Assistant Dialogue QuizVersión en línea

por Marie Killing

What is the very first thing the shop assistant says to the customers?

If a customer asks for help, what should the assistant respond with?

How should the assistant handle a customer asking for product details?

What is a good closing line after helping a customer?

If a customer seems unsure, what should the assistant do?

Which phrase shows the assistant is listening to the customer’s needs?

What is an appropriate response when a product is out of stock?

What tone should the assistant maintain throughout the interaction?

How should the assistant handle a complaint from a customer?

What is the best practice after completing the interaction?

Retour