ShopAssist: Customer Service Scenarios

Test

Jugadas 5

Crear copia

Sobre esta actividad

Real-world CS cases in online shopping

Creada por

Joseph Garro

Costa Rica

Descarga la versión para jugar en papel

Top 10 resultados

#	Jugador	Acierto	tiempo
1	Emmanuel Richmond 24 de Abril de 2026	% 100	00:59
2	Karen Quesada 24 de Abril de 2026	% 90	02:56

¿Quieres aparecer en el Top 10 de este juego? Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

cuanto sabes de Futbol

hugo estay

Chile

(327)

este test esta basado en las diapositivas que pudimos ver con anterioridad, consta de 10 preguntas las cuales tienen alternativas para poder resolverlas.
Brawl stars preguntas

Carlos Andrés Prieto Rodríguez

Colombia

(166)

Completa todas las preguntas
Verbos irregulares en Inglés

Hélmer González Serrano

Colombia

(316)

Se presentan 10 preguntas, cada una con 4 opciones de respuesta. Seleccione la que considere correcta.
Tipos de sintagmas (II)

idoia rubio

España

(945)

Actividades interactivas para reconocer los distintos tipos de sintagmas
Cultura general española

Ernest Serret

España

(102)

Responde las siguientes preguntas

		%
	Anónimo	%
		%
		%

Imprime tu juego

ShopAssist: Customer Service Scenarios


ShopAssist: Customer Service ScenariosVersión en línea Real-world CS cases in online shopping por Joseph Garro 1 In an e-commerce delay, what is the first customer service step? a Offer a refund before checking the order status b Ignore the issue until the customer asks c Acknowledge the delay and apologize d Blame the courier publicly 2 A buyer in re-commerce requests a refund for a used item that arrived late. Best practice? a Refuse without review b Apologize, review the policy, and offer a fair resolution c Ask the seller to decide without customer input d Push a no-refund policy 3 During a live shopping event, a stream glitch causes missed questions from viewers. What should you do? a Acknowledge the issue and provide a clear workaround b End the stream immediately c Ignore the chat to avoid disruption d Ask viewers to return later without remedy 4 Online event surge: customers report slow checkout. Which action helps best? a Pause orders until fixed b Communicate expected wait times and add scalable support c Offer refunds to all awaiting carts d Disable live chat 5 A user reports a counterfeit product in a marketplace listing. First response? a Ask the buyer to prove they were scammed using a video b Take down the listing and request documentation from the seller c Ignore the report d Side with the seller automatically 6 How should you handle a customer asking for an upsell during a support call? a Hide product information to avoid upsell b Push the premium version aggressively c Refuse to discuss upgrades d Provide helpful, relevant options without pressuring 7 What is key when handling a data privacy concern in customer service? a Share data for faster service b Ignore the privacy concern if the ticket is urgent c Ask for sensitive details upfront d Explain data use, obtain consent, and restrict sharing 8 A damaged item is reported after delivery. What is best practice? a Blame the courier and offer nothing b Delay resolution to gather more data c Offer replacement or refund and arrange pickup if needed d Require the buyer to cover return shipping 9 A customer asks for photos of a product before purchase. How should you respond? a Provide clear, high-quality images and size guide b Ask them to visit a physical store for photos c Offer only one tiny photo d Avoid images to prevent confusion 10 Dispute: buyer and seller both claim the item was not as described. What’s fair handling? a Take sides immediately b Ask both parties to ship the item again without a decision c Review evidence, involve a neutral mediator, and decide based on policy d Ignore the dispute

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

ShopAssist: Customer Service Scenarios

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Test

cuanto sabes de Futbol

Test

Brawl stars preguntas

Test

Verbos irregulares en Inglés

Test

Tipos de sintagmas (II)

Test

Cultura general española

ShopAssist: Customer Service ScenariosVersión en línea

por Joseph Garro

In an e-commerce delay, what is the first customer service step?

A buyer in re-commerce requests a refund for a used item that arrived late. Best practice?

During a live shopping event, a stream glitch causes missed questions from viewers. What should you do?

Online event surge: customers report slow checkout. Which action helps best?

A user reports a counterfeit product in a marketplace listing. First response?

How should you handle a customer asking for an upsell during a support call?

What is key when handling a data privacy concern in customer service?

A damaged item is reported after delivery. What is best practice?

A customer asks for photos of a product before purchase. How should you respond?

Dispute: buyer and seller both claim the item was not as described. What’s fair handling?