Insurance Death Claims Quiz

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Test your knowledge on life insurance claims.

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Sharon

Estados Unidos

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Insurance Death Claims Quiz


Insurance Death Claims QuizVersión en línea Test your knowledge on life insurance claims. por Sharon 1 If a MWA agent says a member passed, but tells you NOT to report it... a Report in Dynamics and on DEATH1. b Don't report the passing. c Call Claim. d Email the agent's RD. 2 A Death Claim Beneficiary: a May have an option to keep funds in MWA SUPP Contract b Must take a lump sum of proceeds c Must do an assignment to a funeral home d Is entitled to know how much money any other beneficiaries will receive 3 This is usually required to file a death claim? a Death certificate b Birth certificate c Police report d Policy rider 4 What is the contestability period in life insurance? a The entire policy term b No contestability exists c The first two years during which misstatements or suicide is investigated d Ten years 5 What is a beneficiary designation on a life policy? a A person or entity designated to receive the death benefit b The insurance agent’s commission c The death certificate d The policyholder’s employer 6 What does the AD rider mean on life insurance? a Claim might pay more after Claim reviews proof of accidental death. Claim will handle. b Paying only the premiums c Paying the policy’s surrender value d Waiving premiums for a year 7 How is a death benefit affected by an outstanding loan balance? a Loan balance is deducted from the death benefit. Claim will handle. b The beneficiary receives the loan amount c The loan is ignored d Only the premiums are deducted 8 Can a certificate owner change the beneficiary after the member’s death? a Only for minors b Yes, by filing a claim c Yes, by probate court d No; beneficiary changes are made while the member is alive 9 Goal of Express Pay Claims that QUALIFY. a Usually quicker with no forms. Need death proof(s) within 1 week of reporting. b Use on deaths in foreign countries c Use for high dollar death claims and annuities d To pay beneficiary with no forms, no personal info and no proof of death 10 How should SC handle Death Claim follow up / status calls? a Call Claim queue and ask them to take the call b Investigate Imaging, Unity Form and Claim notes c Look on AMT DTHPAY tab d Call SC Claim queue 11 Which AMT screen is used to report a member's passing? a DEATH1 b SEEM c DTHPAY d SSN 12 How can we show empathy on a Claim call? a Softer tone, acknowledge loss and offer support b Speak loudly, clearly and repeat often for clarity c Give total silence after a caller said a loved one passed away d Interrupt and talk over person to control the call 13 What is true about an Assignment of Claim Proceeds? a Allows MWA to pay Funeral Home/Funding Company directly. b Beneficiary is required to choose an Assignment of Claim Proceeds. c Allows funds to be paid to MWA agent's office. d Allows us to tell the funeral home the death benefit amount. 14 How do we handle a Contestable life insurance claim? a Call Randi Jo Bohnert, Kim Watts or Missy Ledbetter b Freak out and tell the caller that MWA will not pay the claim c State that MWA most likely will pay the claim as we are Fraternal d Ask if the member committed suicide 15 MWA agents and Claim forms a Claim can email MWA agent the needed forms, but it's not instant b In software, click "Agent will provide forms" if Agent needs Claim to email the forms c The Resource Center does NOT have a Death Claim section to help agents d Express Pay NEVER needs forms, even if we don't receive death proof(s) after 1 week 16 What do we quote for Claim "processing time"? a Approx 7-10 business days for review once ALL claim requirements have been received b Claim is very busy and will get to it as soon as they can c Don't call Claim if caller is escalated. Claim is busy and should not be bothered. d Share it will probably be paid in the next few days 17 If unsure if a Claim can Express Pay... a Claim prefers we enter as a Standard Claim and they don't need reason why we didn't enter Express Pay. b Enter as Express Pay. It may not qualify, but beneficiary can just do the mailed claim forms later. c Enter as Express Pay and promise it will be paid in 1 week. d Enter as Express Pay and put unknown cause of death as "Natural". 18 Who have been such fun in this Claim Refresher? a Kaylynn, Angie, Freddy, Shanna, Melissa and Nicole! b Mr. Bojangles c Sasquatch aka Big Foot d Mr. Roboto

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Insurance Death Claims Quiz

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Insurance Death Claims QuizVersión en línea

por Sharon

If a MWA agent says a member passed, but tells you NOT to report it...

A Death Claim Beneficiary:

This is usually required to file a death claim?

What is the contestability period in life insurance?

What is a beneficiary designation on a life policy?

What does the AD rider mean on life insurance?

How is a death benefit affected by an outstanding loan balance?

Can a certificate owner change the beneficiary after the member’s death?

Goal of Express Pay Claims that QUALIFY.

How should SC handle Death Claim follow up / status calls?

Which AMT screen is used to report a member's passing?

How can we show empathy on a Claim call?

What is true about an Assignment of Claim Proceeds?

How do we handle a Contestable life insurance claim?

MWA agents and Claim forms

What do we quote for Claim "processing time"?

If unsure if a Claim can Express Pay...

Who have been such fun in this Claim Refresher?