OA Grade 10Telephone & Communication Techniques Quiz

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Basics of telecom and services

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Daniellia Smith

Jamaica

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OA Grade 10Telephone & Communication Techniques Quiz


OA Grade 10Telephone & Communication Techniques QuizVersión en línea Basics of telecom and services por Daniellia Smith 1 What are telephone techniques a Provide high-speed internet access b Record every call for billing purposes c Store contact data for users who use telephone devices d the skills and etiquette used for clear, professional communication over the phone. 2 Which service allows a user to redirect incoming calls to another number? a Voicemail b Call waiting c Call forwarding d Caller ID 3 What does voicemail provide in telephone services? a Message storage when a call is not answered b Automatic billing c Caller authentication d Live video conferencing 4 Which feature allows a caller to be notified of a held line for a subsequent attempt? a Call forwarding b Call screening c Do Not Disturb d Call waiting 5 What is the abbreviated meaning for VoIP telephone services? a Internet Protocol for signaling and transmission b Voice of Internet Protocol c Satellite uplinks d Analog microwave links 6 Which term describes directing an incoming call to a specific extension within a system? a Call routing to an extension b Call auditing c Line provisioning d Conference bridging 7 Select the correct pagers below Choose one or more answers a Beepers b Hide caller ID c Alphanumeric d Numberic 8 Which service enables multiple participants to join a single call? a Conference calling b Call forwarding c Call hold d Voice mail routing 9 Which option is a "telephone limitation" a THEY ARE NOT SUITABLE FOR DISCUSSION OF CONFIDENTIAL MATTER b Telephones cannot be used to communicate with people in different countries. c Telephones do not allow you to hear the other person’s voice. d Emergency routing 10 What are some guidelines for handling phone calls? Choose one or more answers a NEVER INTERRUPT THE CALLER b DO NOT EAT OR DRINK WHILE TALKING TO ANY CALLER c TO HAVE A BRIGHT AND UPBEAT TONE OF VOICE ALWAYS SMILE AND SIT STRAIGHT. d Active Listening- 11 What are the different essential telephone etiquettes Choose one or more answers a Polite Greeting and Introduction b is polite to shout into the phone so the other person hears you clearly. c Interrupting the caller often makes the conversation more efficient. d Professional Tone and Courteous Closing e Placing a customer on hold 12 What should be done when answering a telephone? Choose one or more answers a Answer within three rings b greet the caller c Identify the company name you are working for d Dont state your name e Ask the caller how you may help them. 13 What are some things to avoid when having a conversation on the phone? Choose one or more answers a Saying YES/NO b SAYING THE CALLER SHOULD HAVE A GOOD DAY. c SAYING HE/SHE IS NOT IN d THANK CALLER FOR CALLING 14 WHAT ARE RECORING SYSYTEMS? a A machine that automatically records your dreams while you sleep. b device used to store recipes on magnetic strips for easy cooking playback. c methods or tools used to capture, store, and organize information so it can be retrieved and used later. d a device used to store recipes on magnetic strips for easy cooking playback. 15 Which is NOT a recording system a Voicemail b Sound system c telephone message form d telephone answering machine 16 What are the three types of switchboards Choose one or more answers a Auto- attendant switchboard b Private Automatic Branch Exchanges (PABXs) c Private Manual Branch Exchanges (PMBXs) d Analog Tape Recorder switchboard 17 How should you deliver a message to a colleague that was absent from work and a caller left a message Choose one or more answers a Whisper the message to another student and ask them to “pass it along.” b Place the written message on your colleague’s desk so that he or she will follow up to check if the message has been received. c Shout the message across the parking lot and hope they hear it. d If the message was a verbal one, make sure that it is passed on at the earliest opportunity. Feedback 1 CORRECT

OA Grade 10Telephone & Communication Techniques Quiz

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OA Grade 10Telephone & Communication Techniques QuizVersión en línea

por Daniellia Smith

What are telephone techniques

Which service allows a user to redirect incoming calls to another number?

What does voicemail provide in telephone services?

Which feature allows a caller to be notified of a held line for a subsequent attempt?

What is the abbreviated meaning for VoIP telephone services?

Which term describes directing an incoming call to a specific extension within a system?

Select the correct pagers below

Which service enables multiple participants to join a single call?

Which option is a "telephone limitation"

What are some guidelines for handling phone calls?

What are the different essential telephone etiquettes

What should be done when answering a telephone?

What are some things to avoid when having a conversation on the phone?

WHAT ARE RECORING SYSYTEMS?

Which is NOT a recording system

What are the three types of switchboards

How should you deliver a message to a colleague that was absent from work and a caller left a message