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Parking Protocols: Yes or No

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A quick game to brush up on the do's and don'ts for transferring chats to the parking queue. Let’s go!

Creada por

Chaithra Salian

India

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#	Jugador	Acierto	tiempo
1	Chaithra Salian 27 de Febrero de 2026	% 43	00:09

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Parking Protocols: Yes or No


Parking Protocols: Yes or NoVersión en línea A quick game to brush up on the do's and don'ts for transferring chats to the parking queue. Let’s go! por Chaithra Salian 1 If a customer asks to hold for a few minutes while they work on the issue, you should follow the customer hold for 5 minutes, and then if there is no response, follow the 2+2+2 idle policy. Yes No 2 Move the customer to the parking queue when the customer informs us that they are working on the issue while on the chat or checking with a client for updates. Yes No 3 If a customer needs more time to work on the issue, wait 5 minutes. If they can't complete it then, notify them and move the chat to the parking queue, following the 2+2+2 idle policy after the hold. Yes No 4 You should voluntarily inform the customer that you can move the chat to the parking queue when they say they are working on the issue. Yes No 5 If the issue is not resolved and the customer takes a long time to respond. We should close the chat. Yes No