Test your VA scheduling knowledge.
1
Providing excellent customer service is one of the VA Core values. In the VA, who are our customers?
2
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam. The
scheduler is new and not familiar with the requirements of the exam. Select the scheduler's best response to the
Veteran.
3
Select the major causes of workplace stress: (Select all that apply)
Choose one or more answers
4
What information should a scheduler use to pull a Veteran up in the VSE application to ensure the
correct patient is selected? (Select all that apply)
5
Open RTC Appointment Requests are to be acted on within how many business days of the order being
created?
6
When would you cancel an appointment by clinic? (Select all that apply)
Choose one or more answers
7
A ''Time Sensitive Appointment" is an appointment that, in the clinical judgement of the provider (Select
all that apply)
Choose one or more answers
8
When an established patient has no showed to an appointment, the provider must enter a new RTC
order before the scheduler can reschedule.
9
John Deer walks into Primary Care and requests to see his provider today. He is not feeling well and was
not able to get through on the telephone. The patient does not have an appointment.
What steps does the scheduler take?
10
Jane Doe was seen by her provider in Primary Care. She stops at the desk to check out from her
appointment and wants to schedule a follow up appointment. What date is automatically entered in the “PID” field in ISS?
11
A Veteran should be added to the Recall Reminder List when s/he chooses not to schedule a future
appointment now and wishes to be reminded later to make the appointment.
12
All of the following statements regarding the Patient Indicated Date (PID) are true, EXCEPT:
13
Consult and RTC requests in VSE are based upon the orders that providers enter in CPRS.
14
All contact attempts made when scheduling a consult should be documented using the consult toolbox
in CPRS (or in CTM (Consult Tracking Manager) if used by your facility).
15
What option allows the scheduler to go in and look at the information “behind” the scheduled
appointment? For example: date “appointment made,” wait times, service connection, etc.)
16
A “Veteran” who is eligible to enroll for VA healthcare benefits is defined as:
17
A Veteran has been referred to see a VA specialty care provider; however, a VA appointment cannot be scheduled within the wait time standard for Community Care. The Veteran chooses to receive care outside of VA through Community Care. The scheduler should:
18
Patient demographics should be verified and updated at each appointment, including address, contact
information, and health insurance information (if applicable).
19
Veteran enrollment submissions are finalized by the:
20
If a family member informs you that a Veteran is deceased, after offering your condolences you should:
21
VA has the authority to provide the following to eligible beneficiaries for transportation needs: (Select
all that apply)
Choose one or more answers
22
To use secure messaging in My HealtheVet, Veterans need which type of account?
23
Veterans can do the following in My HealtheVet?
Choose one or more answers
24
A list of appointment requests including APPT (Appointment), CONS (Consult), RTC (Return to Clinic), and PtSch (Patient-Centered Scheduling) is called what in VSE?
25
Which report can be used to identify appointments with incomplete encounters and those with no action taken to assist in identifying no shows at the end of each clinic day?
26
How do you identify patients placed on the Patient-Centered Scheduling Reminder List who have yet to call for a follow-up appointment?
27
A Veteran asked for a copy of medical reference information from an appointment s/he had a year ago. You can print that information.
28
A Veteran is feeling ill on vacation and wants to be seen at the Orlando VA. The Veteran currently
receives care at the VA in Jackson, MS. When the Veteran arrives at the Orlando VA, he is told that he must enroll all over again and provide his DD-214 for enrollment purposes.
29
What is the purpose of form 10-10EZ?
30
When scheduling a group video appointment, the link to join the appointment is sent from which
scheduling application?
31
What is the minimum necessary effort that should be made for contacting patient to schedule for a
non-mental health appointment?
32
Use “cancelled by patient” when:
33
Which of the following statements are true when processing no shows?
34
Which of the following statements are true? (Select all that apply)
Choose one or more answers
35
Which of the following is considered a same day-service (SDS)? (Select all that apply)
Choose one or more answers
36
All of the following are scheduling business rules except:
37
The MSA can schedule the patient an appointment without speaking to the patient prior to scheduling the appointment.
38
It is acceptable to schedule a Return to Clinic under the following circumstances:
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Actividades interactivas para reconocer los distintos tipos de sintagmas