SNHH Who Can I Talk To?

Sí o No

(10)

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Use the "Who Can I Talk To" table in your PRG to determine if we can disclose information to a caller.

Creada por

Dena Stone

Estados Unidos

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3	Edwina 19 de Enero de 2026	% 30	01:28

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SNHH Who Can I Talk To?Versión en línea Use the "Who Can I Talk To" table in your PRG to determine if we can disclose information to a caller. por Dena Stone 1 An insurance representative calls to verify the procedure code for a claim they are processing to ensure coverage. Can you disclose the procedure code? Yes No 2 The patient's grandfather is calling to make a payment. There is no documentation in the notes or release form in file. Can you take the payment. Yes No 3 An attorney calls requesting an itemized statement for the patient’s account to prepare for a settlement. No release form on file. Can you send it? Yes No 4 The patient’s authorized liaison, noted on file, calls asking for the total amount billed for the last hospital visit to arrange payment. Can you share this amount? Yes No 5 A friend of the patient calls saying they need the insurance details to help the patient with coverage questions. The patient provided verbal authorization on a call yesterday. Yes No 6 A patient calls after receiving a bill and wants to know the diagnosis code listed for their recent visit to confirm it matches their condition. Can you provide this information? Yes No 7 An insurance company representative calls to confirm billing details related to a claim they are reviewing. Can you provide the billing information? Yes No 8 An insurance representative calls to confirm that we have received payment. Can you confirm this information? Yes No 9 A provider calls asking for the patient’s current balance so they can update their records. Can you give them the balance amount? Yes No 10 A patient calls and says they need the exact date of their last appointment for their personal records. Can you provide the date? Yes No

SNHH Who Can I Talk To?Versión en línea

Use the "Who Can I Talk To" table in your PRG to determine if we can disclose information to a caller.

por Dena Stone

An insurance representative calls to verify the procedure code for a claim they are processing to ensure coverage. Can you disclose the procedure code?

Yes

The patient's grandfather is calling to make a payment. There is no documentation in the notes or release form in file. Can you take the payment.

Yes

An attorney calls requesting an itemized statement for the patient’s account to prepare for a settlement. No release form on file. Can you send it?

Yes

The patient’s authorized liaison, noted on file, calls asking for the total amount billed for the last hospital visit to arrange payment. Can you share this amount?

Yes

A friend of the patient calls saying they need the insurance details to help the patient with coverage questions. The patient provided verbal authorization on a call yesterday.

Yes

A patient calls after receiving a bill and wants to know the diagnosis code listed for their recent visit to confirm it matches their condition. Can you provide this information?

Yes

An insurance company representative calls to confirm billing details related to a claim they are reviewing. Can you provide the billing information?

Yes

An insurance representative calls to confirm that we have received payment. Can you confirm this information?

Yes

A provider calls asking for the patient’s current balance so they can update their records. Can you give them the balance amount?

Yes

A patient calls and says they need the exact date of their last appointment for their personal records. Can you provide the date?

Yes

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SNHH Who Can I Talk To?

Sí o No

Sobre esta actividad

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SNHH Who Can I Talk To?Versión en línea

por Dena Stone

An insurance representative calls to verify the procedure code for a claim they are processing to ensure coverage. Can you disclose the procedure code?

The patient's grandfather is calling to make a payment. There is no documentation in the notes or release form in file. Can you take the payment.

An attorney calls requesting an itemized statement for the patient’s account to prepare for a settlement. No release form on file. Can you send it?

The patient’s authorized liaison, noted on file, calls asking for the total amount billed for the last hospital visit to arrange payment. Can you share this amount?

A friend of the patient calls saying they need the insurance details to help the patient with coverage questions. The patient provided verbal authorization on a call yesterday.

A patient calls after receiving a bill and wants to know the diagnosis code listed for their recent visit to confirm it matches their condition. Can you provide this information?

An insurance company representative calls to confirm billing details related to a claim they are reviewing. Can you provide the billing information?

An insurance representative calls to confirm that we have received payment. Can you confirm this information?

A provider calls asking for the patient’s current balance so they can update their records. Can you give them the balance amount?

A patient calls and says they need the exact date of their last appointment for their personal records. Can you provide the date?

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