Voicemail Case Rules Quiz

Sí o No

Jugadas 1

Crear copia

Sobre esta actividad

Test your knowledge of voicemail handling rules.

Creada por

Gabriela Gonzalez Vanegas

Estados Unidos

Descarga la versión para jugar en papel

Top 10 resultados

#	Jugador	Acierto	tiempo
1	Gabriela Gonzalez Vanegas 11 de Diciembre de 2025	% 80	01:49

¿Quieres aparecer en el Top 10 de este juego? Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

¿Está creado con Inteligencia Artificial?

Educaplay Educational Resources

España

(6200)

Imágenes, canciones... Ya nada es lo que parece. ¿Están hechas con IA o son reales?
Grammys a mejor canción/grabación

Educaplay Educational Resources

España

(126)

Responde si estas canciones ganaron el Grammy a Mejor canción o grabación del año (los generales, no cuentan los Grammys de categorías)
¿Es verdad?

Educaplay Educational Resources

España

(244)

Responde si las siguientes frases sobre cultura general son verdaderas o no.
OPEN UP 5 UNIT 3: THERE IS/ARE, THERE WAS, THERE WERE

karen blixen

España

(11)

Estudiamos el grammar de la Unidad
Preguntas sobre futbol para niños

Telminator Boom

España

(95)

Un juego de preguntas y respuestas para niños sobre el fútbol. Deberán responder con ✅ o ❌ a una serie de afirmaciones relacionadas con este deporte.


Voicemail Case Rules QuizVersión en línea Test your knowledge of voicemail handling rules. por Gabriela Gonzalez Vanegas 1 Cases tied to accounts containing “Holding” or “Household” should not appear in the queue because they are not real dealers. Yes No 2 All voicemail cases will always appear in the Gmail inbox before being processed. Yes No 3 The agent should notify Tier 2 only when a voicemail has complete information. Yes No 4 Duplicate voicemail cases should be closed using the resolution “Duplicate Request.” Yes No 5 If the case origin is not automatically set, the agent should leave it blank. Yes No 6 Feed provider voicemails should always be processed as dealer cases. Yes No 7 If a voicemail case does not autogenerate, the agent must create a case manually in Salesforce. Yes No 8 The case owner should always be changed to “Customer Support - NA - Level 1.” Yes No 9 If multiple cases are open for the same dealer, the agent should continue working all of them. Yes No 10 If a voicemail only contains silence or someone saying ‘hello, hello,’ the case should be closed as “Missed Call – No Info.” Yes No

Voicemail Case Rules QuizVersión en línea

Test your knowledge of voicemail handling rules.

por Gabriela Gonzalez Vanegas

Cases tied to accounts containing “Holding” or “Household” should not appear in the queue because they are not real dealers.

Yes

All voicemail cases will always appear in the Gmail inbox before being processed.

Yes

The agent should notify Tier 2 only when a voicemail has complete information.

Yes

Duplicate voicemail cases should be closed using the resolution “Duplicate Request.”

Yes

If the case origin is not automatically set, the agent should leave it blank.

Yes

Feed provider voicemails should always be processed as dealer cases.

Yes

If a voicemail case does not autogenerate, the agent must create a case manually in Salesforce.

Yes

The case owner should always be changed to “Customer Support - NA - Level 1.”

Yes

If multiple cases are open for the same dealer, the agent should continue working all of them.

Yes

If a voicemail only contains silence or someone saying ‘hello, hello,’ the case should be closed as “Missed Call – No Info.”

Yes

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Voicemail Case Rules Quiz

Sí o No

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Sí o No

¿Está creado con Inteligencia Artificial?

Sí o No

Grammys a mejor canción/grabación

Sí o No

¿Es verdad?

Sí o No

OPEN UP 5 UNIT 3: THERE IS/ARE, THERE WAS, THERE WERE

Sí o No

Preguntas sobre futbol para niños

Voicemail Case Rules QuizVersión en línea

por Gabriela Gonzalez Vanegas

Cases tied to accounts containing “Holding” or “Household” should not appear in the queue because they are not real dealers.

All voicemail cases will always appear in the Gmail inbox before being processed.

The agent should notify Tier 2 only when a voicemail has complete information.

Duplicate voicemail cases should be closed using the resolution “Duplicate Request.”

If the case origin is not automatically set, the agent should leave it blank.

Feed provider voicemails should always be processed as dealer cases.

If a voicemail case does not autogenerate, the agent must create a case manually in Salesforce.

The case owner should always be changed to “Customer Support - NA - Level 1.”

If multiple cases are open for the same dealer, the agent should continue working all of them.

If a voicemail only contains silence or someone saying ‘hello, hello,’ the case should be closed as “Missed Call – No Info.”

		%
	Anónimo	%
		%
		%