Memory SLA Key Terms MatchVersión en línea Match each term with its concise definition. por Mary Carmen De Ita Garcia Response Time SLA OLA Period when service is available Uptime Agreement between internal teams on support Penalties or credits for SLA breaches Period when service is unavailable Time to begin addressing a request Resolution Time Target level for a service performance Agreement outlining expected service levels Service Credits Time to fully fix a reported issue SLO Downtime
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