Memory SLA Key Terms MatchVersión en línea Match each term with its concise definition. por Mary Carmen De Ita Garcia Period when service is available Penalties or credits for SLA breaches Service Credits Time to begin addressing a request Agreement outlining expected service levels Agreement between internal teams on support Response Time Target level for a service performance SLO Resolution Time Uptime OLA Downtime SLA Period when service is unavailable Time to fully fix a reported issue