Camino Quiz

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Quiz sobre la palabra CAMINO

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Call Manager

El Salvador

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Camino Quiz


Camino QuizVersión en línea Quiz sobre la palabra CAMINO por Call Manager 1 1. What to do if the caller is trying to reach a particular person, service, or phone extension? a Offer to help anyways. b Advise to go in the website. c Transfer the call to the appropriate extension. 2 2. It's bilingual and multicultural, ensuring every person receives what they need in a language they understand and in a setting they trust. a Camino Salud b Reliable Connections. c All Camino services. 3 3. What are the service hours for the walk-in clinic for urgent needs? a 9 am to 5 pm everyday. b 8 am to 10 am and 1 pm to 3 pm weekdays. c 8 am to 6 pm Monday to Friday. d 4 4. What are the medical services provided in Camino Salud? a Primary Care and Specialist Services. b Primary Care and Dental Health. c Primary Care, Dental Health, Mental Health, and Nutrition. 5 5. Do we offer same day and urgent care visits for new and existing patients? a Yes, advise the patient utilize the walk-in clinic hours for same-day service. b Yes, transfer the call to ext. 101. c No, only for existing patients 6 6. Can we make an exception for the cancellation or rescheduling fee if the notice is less than 24 hours? a Yes, we can make a one time exception. b No, payments are non refundable if its less than 24 hours notice. 7 7. How would you proceed in case an existing dental patient is calling to make an appointment? a I would transfer the call to Front Desk (ext. 38). b I would transfer the call to Ext 31. c I would assist and make the appointment for the patient. 8 8. How long does it take for a refund to process if applicable? a 10 business days. b 14 business days. c 5 -7 days. 9 9. How many clinics does Camino have? a 3 Clinics, Charlotte, Kannapolis and Louisiana. b 2 Clinics Charlotte and Kannapolis. c 1 Clinic at Charlotte 10 10. If the caller (non-existing patient) is interested in information about Medical Services, what would you do? a Provide information about Medical Services. If there is interest in appointment scheduling, proceed with appointment scheduling b Transfer to Ext. 101 for further assistance c Transfer to Front Desk ext. 38 for further assistance 11 11. What should we do in case of an escalation or if we encounter an unknown process? a Skip or avoid providing the right information. b Ask the patient politely and respectfully to wait on hold for a couple of minutes, then reach out for additional assistance with the supervisor. c Transfer the call for a medical assistant ext 101. 12 12. In case we encounter an emergency or a system down issue, what is the appropriate way to proceed? a Transfer the call for a medical assistant ext 101. b Skip or avoid providing the right information. c Ask the patient politely and respectfully to wait on hold for a couple of minutes, then reach out for additional assistance with the supervisor. 13 13. If a new patient is having an emergency can we offer the three options that we have on the call flow? a Yes, a new patient can either call 911, go to the emergency room or be transferred to ext. 101 MA. b No, new patients would never be sent to Medical Assistant. Instead only offer to visit the nearest emergency room or dial 911 for further assistance. c No, we can only transfer to Medical Assistant for further evaluation. 14 14. What to do in case a patient overshares with us any personal medical concern (ex. diagnostics, medication, diseases, symptoms, etc) with the intention that we could either recommend or take care of the concern? a We respectfully inform the patient that we can only assist with general information or scheduling an appointment with a provider to address the concern. b We transfer the call to ext. 38 for further assistance. c We listen carefully and take notes so we can recommend alternatives, solutions and recommendations based on the symptoms. 15 16. Which camino service offers 2 clinics to schedule an appointment for? a Dental b Nutrition c All of them d Primary Care

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Camino QuizVersión en línea

por Call Manager

1. What to do if the caller is trying to reach a particular person, service, or phone extension?

2. It's bilingual and multicultural, ensuring every person receives what they need in a language they understand and in a setting they trust.

3. What are the service hours for the walk-in clinic for urgent needs?

4. What are the medical services provided in Camino Salud?

5. Do we offer same day and urgent care visits for new and existing patients?

6. Can we make an exception for the cancellation or rescheduling fee if the notice is less than 24 hours?

7. How would you proceed in case an existing dental patient is calling to make an appointment?

8. How long does it take for a refund to process if applicable?

9. How many clinics does Camino have?

10. If the caller (non-existing patient) is interested in information about Medical Services, what would you do?

11. What should we do in case of an escalation or if we encounter an unknown process?

12. In case we encounter an emergency or a system down issue, what is the appropriate way to proceed?

13. If a new patient is having an emergency can we offer the three options that we have on the call flow?

14. What to do in case a patient overshares with us any personal medical concern (ex. diagnostics, medication, diseases, symptoms, etc) with the intention that we could either recommend or take care of the concern?

16. Which camino service offers 2 clinics to schedule an appointment for?