Customer Care Scenarios

Test

Jugadas 1

Crear copia

Sobre esta actividad

Handle angry and disappointed customers with empathy and action.

Creada por

Lepato Malatji

Sudáfrica

Descarga la versión para jugar en papel

Top 10 resultados

Todavía no hay resultados para este juego. ¡Sé el primero en aparecer en el ranking! Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto

		%
	Anónimo	%
		%
		%

Imprime tu juego

Customer Care Scenarios


Customer Care ScenariosVersión en línea Handle angry and disappointed customers with empathy and action. por Lepato Malatji 1 Scenario 1: Which response is best for an angry customer about stock? a Calm down, please. I can’t help if you’re shouting. b We can’t do anything about it right now. c That’s not my fault. Stock depends on deliveries. d I understand this is frustrating. Let me check if another branch has the item or suggest an alternative. 2 Scenario 1: Which option shows empathy to an angry customer? a Calm down, please. I can’t help if you’re shouting. b We can’t do anything about it right now. c That’s not my fault. Stock depends on deliveries. d I understand this is frustrating. Let me check if another branch has the item or suggest an alternative. 3 Scenario 1: Which option escalates the situation without empathy? a We can’t do anything about it right now. b That’s not my fault. Stock depends on deliveries. c I understand this is frustrating. Let me check if another branch has the item or suggest an alternative. d Calm down, please. I can’t help if you’re shouting. 4 Scenario 2: Which option best handles a disappointed customer? a If you want, you can fix it yourself—it's just a button. b That’s just how some items are made. It happens. c I'm sorry to hear that. Let's replace the shirt for you and report the issue so it doesn’t happen again. d Nothing can be done after a week. 5 Scenario 2: Which response is dismissive to a disappointed customer? a If you want, you can fix it yourself—it's just a button. b We can issue a refund if you prefer. c That’s just how some items are made. It happens. d I'm sorry to hear that. Let's replace the shirt for you and report the issue so it doesn’t happen again. 6 Scenario 2: Which option shows customer care for a faulty product? a If you want, you can fix it yourself—it's just a button. b We don’t cover wear and tear. c I'm sorry to hear that. Let's replace the shirt for you and report the issue so it doesn’t happen again. d That’s just how some items are made. It happens. 7 Which option is most customer-focused for a faulty shirt? a That’s just how some items are made. It happens. b We can’t help; it’s past the return window. c If you want, you can fix it yourself—it's just a button. d I'm sorry to hear that. Let's replace the shirt for you and report the issue so it doesn’t happen again. 8 Which statement reflects a calm, solution-oriented approach to angry customers? a Calm down, please. I can’t help if you’re shouting. b We can’t do anything about it right now. c That’s not my fault. Stock depends on deliveries. d I understand this is frustrating. Let me check if another branch has the item or suggest an alternative. 9 What overall principle should apply to both scenarios? a Only offer discounts without checking stock. b Blame the customer for delays. c Ignore the issue and move on. d Apply the LEARN model: Listen, Empathize, Apologize, Respond, Next steps.

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.

Customer Care Scenarios

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

Top juegos

Test

Cultura general española

Test

cuanto sabes de Futbol

Test

Brawl stars preguntas

Test

Verbos irregulares en Inglés

Test

Tipos de sintagmas (II)

Customer Care ScenariosVersión en línea

por Lepato Malatji

Scenario 1: Which response is best for an angry customer about stock?

Scenario 1: Which option shows empathy to an angry customer?

Scenario 1: Which option escalates the situation without empathy?

Scenario 2: Which option best handles a disappointed customer?

Scenario 2: Which response is dismissive to a disappointed customer?

Scenario 2: Which option shows customer care for a faulty product?

Which option is most customer-focused for a faulty shirt?

Which statement reflects a calm, solution-oriented approach to angry customers?

What overall principle should apply to both scenarios?