Emotional Intelligence & Conflict Quiz

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Test your EI and conflict skills.

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Londiwe

Sudáfrica

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Emotional Intelligence & Conflict Quiz


Emotional Intelligence & Conflict QuizVersión en línea Test your EI and conflict skills. por Londiwe 1 A customer raises their voice about a delayed order. What should you do first? a Ask them to calm down later b Stay calm and listen c Shout back d Ignore the customer 2 Which body language shows empathy? a Checking your phone b Nodding, leaning slightly forward, soft eye contact c Looking away d Arms crossed, avoiding eye contact 3 If you feel stressed during a customer complaint, the best response is: a Walk away immediately b Ignore your feelings c Take a deep breath and center yourself d Shout back 4 Customer says: “This service is terrible!” What’s the best response? a Calm down, it’s not that bad b That’s your opinion, not mine c That’s not my problem d I understand you’re frustrated. Let’s see how I can help. 5 After handling a tough complaint, how can you improve next time? a Avoid difficult customers b Ignore feedback c Forget about it d Reflect on what went well and what could be better 6 Emotional intelligence is the ability to recognize, understand, and manage: a Only stress levels b Only physical feelings c Others' emotions only d Your own emotions 7 Conflict resolution means avoiding all conflict at work. a True b Sometimes c Not sure d False 8 A customer yells because their order is late. You feel angry inside. What is the best response? a Shout back at the customer b Stay calm, listen, and apologize c Tell them it’s not your fault d Walk away and ignore them 9 Which skill from this training will help you most at work? a Active listening and empathy b Blaming others c Shouting to be heard d Ignoring feedback 10 What is a key conflict-resolution technique? a Withholding information b Active listening c Raising voices d Avoiding contact

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Emotional Intelligence & Conflict Quiz

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Brawl stars preguntas

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Cultura general española

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Verbos irregulares en Inglés

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Tipos de sintagmas (II)

Emotional Intelligence & Conflict QuizVersión en línea

por Londiwe

A customer raises their voice about a delayed order. What should you do first?

Which body language shows empathy?

If you feel stressed during a customer complaint, the best response is:

Customer says: “This service is terrible!” What’s the best response?

After handling a tough complaint, how can you improve next time?

Emotional intelligence is the ability to recognize, understand, and manage:

Conflict resolution means avoiding all conflict at work.

A customer yells because their order is late. You feel angry inside. What is the best response?

Which skill from this training will help you most at work?

What is a key conflict-resolution technique?