Customer Wants, Needs & Expectations Recap Quiz

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Customer Wants, Needs & Expectations Recap Quiz

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Emily

Reino Unido

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Customer Wants, Needs & Expectations Recap QuizVersión en línea Customer Wants, Needs & Expectations Recap Quiz por Emily 1 Which of the following is an example of a customer NEED rather than a customer want? a Step-free access for wheelchair users b Strong Wi-Fi connection c Trendy background music d Free dog treats 2 Which of the following is NOT a potential consequence of receiving negative customer feedback? a Reduced staff hours b Increased customer loyalty c Business reputation damage d Possible closure 3 Once a business has received customer feedback, what should it do next? a Ignore negative comments to protect staff morale b Only act on positive comments to reinforce what is working c Wait until multiple complaints are received before taking action d Monitor, analyse, and use the feedback to plan improvements 4 Which of the following best describes the difference between products and services? a Products are optional extras; services are essential requirements b Products focus on branding; services focus on sales c Products are physical items; services are actions done for customers d Products are always cheaper; services are always more expensive 5 What is the main purpose of brand standards in a business? a To set minimum expectations that protect the look and feel of the business b To increase sales targets every quarter c To reduce the need for customer service training d To ensure staff always upsell products

Customer Wants, Needs & Expectations Recap QuizVersión en línea

Customer Wants, Needs & Expectations Recap Quiz

por Emily

Which of the following is an example of a customer NEED rather than a customer want?

Step-free access for wheelchair users

Strong Wi-Fi connection

Trendy background music

Free dog treats

Which of the following is NOT a potential consequence of receiving negative customer feedback?

Reduced staff hours

Increased customer loyalty

Business reputation damage

Possible closure

Once a business has received customer feedback, what should it do next?

Ignore negative comments to protect staff morale

Only act on positive comments to reinforce what is working

Wait until multiple complaints are received before taking action

Monitor, analyse, and use the feedback to plan improvements

Which of the following best describes the difference between products and services?

Products are optional extras; services are essential requirements

Products focus on branding; services focus on sales

Products are physical items; services are actions done for customers

Products are always cheaper; services are always more expensive

What is the main purpose of brand standards in a business?

To set minimum expectations that protect the look and feel of the business

To increase sales targets every quarter

To reduce the need for customer service training

To ensure staff always upsell products

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Customer Wants, Needs & Expectations Recap Quiz

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Customer Wants, Needs & Expectations Recap QuizVersión en línea

por Emily

Which of the following is an example of a customer NEED rather than a customer want?

Which of the following is NOT a potential consequence of receiving negative customer feedback?

Once a business has received customer feedback, what should it do next?

Which of the following best describes the difference between products and services?

What is the main purpose of brand standards in a business?

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