Team Titan Monthly Meeting Game 8/11/25

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Let's see who will come out on top!

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Demetris

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Team Titan Monthly Meeting Game 7/7/25

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Team Titan Monthly Meeting Game 8/11/25


Team Titan Monthly Meeting Game 8/11/25Versión en línea Let's see who will come out on top! por Demetris 1 How many seconds do we have as a grace period for the 1-1-1 and 2-1-1 process? a 5 seconds b 3 seconds c 10 seconds d We're just able to document that there was a latency issue in our case notes. 2 If the merchant leaves the chat before but before leaving they tell us that they don't have their business registration, Business invoice or business card. How should the case be categorized? a Video Denied- Affiliation b Video Denied- Spam c Video Denied-Eligibility d Video Denied-Existence 3 If the merchant doesn't have workspace and tools what should we put next to that check? a Leave it blank b N/A c Access to a restricted area d Cash register 4 If the merchant doesn't have workspace and tools what should we put next to that check? a Leave it blank b N/A c Access to a restricted area d Cash register 5 If the merchant doesn't have signage how should we categorize the case? a Video Denied-Eligibility b Video Approved c Video Denied-Spam d Video Denied- Affiliation 6 If the merchant stops messaging at 1:52:55 what time should we start the 2-1-1 process? a 1:53:55 b 1:55 c 1:54:55 d 1:53:42 7 What DIFM should we use if the merchant isn't willing to update the business name on the profile to match what's on the signage? a Video Approved b Video Denied- Existence c Video Denied-Affiliation d Merchant left chat/video prior to completing checks 8 When should you work on backlogs during your work day? Choose one or more answers a Beginning of your shift b Between your interactions c When given approval by SME's d ONLY when your SME’s provide additional time 9 How can you find information previously provided by SMEs, teamleads, or other members of the team? a Your Outlook email inbox b By utilizing the search bar in your Google Chat/Messenger c The KB d BB Admin

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Team Titan Monthly Meeting Game 8/11/25

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Team Titan Monthly Meeting Game 8/11/25Versión en línea

por Demetris

How many seconds do we have as a grace period for the 1-1-1 and 2-1-1 process?

If the merchant leaves the chat before but before leaving they tell us that they don't have their business registration, Business invoice or business card. How should the case be categorized?

If the merchant doesn't have workspace and tools what should we put next to that check?

If the merchant doesn't have workspace and tools what should we put next to that check?

If the merchant doesn't have signage how should we categorize the case?

If the merchant stops messaging at 1:52:55 what time should we start the 2-1-1 process?

What DIFM should we use if the merchant isn't willing to update the business name on the profile to match what's on the signage?

When should you work on backlogs during your work day?

Choose one or more answers

How can you find information previously provided by SMEs, teamleads, or other members of the team?