Customer Verification Process

Sobre esta actividad

Learn the steps to verify customers effectively.

Creada por

Nery Solorzano

Guatemala

Descarga la versión para jugar en papel

Top 10 resultados

#	Jugador	Acierto	tiempo
1	Nery Solorzano 29 de Julio de 2025	% 100	00:10
2	Jose 31 de Julio de 2025	% 100	02:40
3	Stacy M 29 de Julio de 2025	% 100	03:37

¿Quieres aparecer en el Top 10 de este juego? Inicia sesión para identificarte.

Crea tu propio juego gratis desde nuestro creador de juegos

Compite contra tus amigos para ver quien consigue la mejor puntuación en esta actividad

Crear reto


Customer Verification ProcessVersión en línea Learn the steps to verify customers effectively. por Nery Solorzano 1 Introduction to Customer Verification The Customer Verification Process is essential to confirm the identity of our clients. It helps prevent fraud and ensures compliance with regulations. 2 Why is Verification Important? Verification helps to protect Amerant and customers by reducing risks of identity theft, fraud, and illegal activities. 3 How can you prevent fraud? You must always keep alert for possible red flags: 4 What must you do if red flag was detected? Ask to supervisors, SME or FPU Atento the steps to take. (Asking for enhanced verification). 5 How to ask each question? Level 1 Below, we present you the way you can ask each question to the customer to avoid confusion. This is the question you need to ask depending on the items you choose. Questions are shown in English and Spanish. Questions are listed in the suggested order. 6 How to ask each question? Level 2 Reminder: For any level question, if customer fails to answer it (provides you a partially correct answer, does not provide you an answer or provides you an incorrect answer), just mark the question as failed and don’t ask things like: are you sure? Do you have another one? Please check that the information you are providing me is correct. This counts as verification failure. 7 Reminders Caller must always be asked to confirm their full name to start the verification process. You must always fill out the verification pop up when doing verification. If customer provides you information proactively you cannot ask or use that information during verification, you must ask for information not provided previously. 8 Knowledge check Please complete the following test: Verification Refresher - July 2025 9 Conclusion The Customer Verification Process is vital for secure and trustworthy business operations. Following these steps helps ensure compliance and safety. Thanks for your attention.

Customer Verification ProcessVersión en línea

Learn the steps to verify customers effectively.

Introduction to Customer Verification

The Customer Verification Process is essential to confirm the identity of our clients. It helps prevent fraud and ensures compliance with regulations.

Why is Verification Important?

Verification helps to protect Amerant and customers by reducing risks of identity theft, fraud, and illegal activities.

How can you prevent fraud?

You must always keep alert for possible red flags:

What must you do if red flag was detected?

Ask to supervisors, SME or FPU Atento the steps to take. (Asking for enhanced verification).

How to ask each question? Level 1

Below, we present you the way you can ask each question to the customer to avoid confusion. This is the question you need to ask depending on the items you choose. Questions are shown in English and Spanish. Questions are listed in the suggested order.

How to ask each question? Level 2

Reminder: For any level question, if customer fails to answer it (provides you a partially correct answer, does not provide you an answer or provides you an incorrect answer), just mark the question as failed and don’t ask things like: are you sure? Do you have another one? Please check that the information you are providing me is correct. This counts as verification failure.

Reminders

Caller must always be asked to confirm their full name to start the verification process.

You must always fill out the verification pop up when doing verification.

If customer provides you information proactively you cannot ask or use that information during verification, you must ask for information not provided previously.

Knowledge check

Please complete the following test:

Verification Refresher - July 2025

Conclusion

The Customer Verification Process is vital for secure and trustworthy business operations. Following these steps helps ensure compliance and safety. Thanks for your attention.

Puedes integrar el juego en un LMS compatible con LTI 1.1 o LTI 1.3 como Canvas, Moodle, o Blackboard. De esta manera podrás guardar las puntuaciones automáticamente en el libro de calificaciones de esa plataforma.