Welcome Aboard--Onboarding Navigator

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Given are the Onboarding scenarios based on customer contacts; please choose the right course of action to be taken in ONBD task.

Creada por

Chaithra Salian

India

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Welcome Aboard--Onboarding NavigatorVersión en línea Given are the Onboarding scenarios based on customer contacts; please choose the right course of action to be taken in ONBD task. por Chaithra Salian 1 Customer contacted us to update the A record and you have helped in updating it. a Next Step Offered—Keep it blank. b Action Taken—Completed. c Action Taken—Not Now. d Next Step Offered—Completed 2 Customer wanted help in resetting the Password and you have proactively helped in changing the Home and Site URL. a Action Taken--Blank b Next Step Offered--Completed c Next Step offered--Now now d Action Taken offered--Completed 3 Customer contacted for help in creating the professional email service, you have shared the KB article on how to set it up. Since the customer was running late, they informed that they will create it later. a Action taken---Blank b Next Step Offered--Blank c Action taken--Not Now d Next Step Offered--Completed 4 Choose the Pre Oboarding questions that are asked to the customer. (Choose all that is applicable) Choose one or more answers a Does the customer need help building website? b What type of website are they building? c Has the customer published the website? d Was the onboarding process easy for customer? e None of the above 5 Customer wanted help in updating their profile details in Account Manager, and you have pitched in for the SiteLock Upgrade; however, the customer went idle after you pitched. a Next Step Offered--Not Now b Action Taken--Not Now c Next Step Offered--Blank d Action Taken--Blank

Welcome Aboard--Onboarding NavigatorVersión en línea

Given are the Onboarding scenarios based on customer contacts; please choose the right course of action to be taken in ONBD task.

por Chaithra Salian

Customer contacted us to update the A record and you have helped in updating it.

Next Step Offered—Keep it blank.

Action Taken—Completed.

Action Taken—Not Now.

Next Step Offered—Completed

Customer wanted help in resetting the Password and you have proactively helped in changing the Home and Site URL.

Action Taken--Blank

Next Step Offered--Completed

Next Step offered--Now now

Action Taken offered--Completed

Customer contacted for help in creating the professional email service, you have shared the KB article on how to set it up. Since the customer was running late, they informed that they will create it later.

Action taken---Blank

Next Step Offered--Blank

Action taken--Not Now

Next Step Offered--Completed

Choose the Pre Oboarding questions that are asked to the customer. (Choose all that is applicable)

Choose one or more answers

Does the customer need help building website?

What type of website are they building?

Has the customer published the website?

Was the onboarding process easy for customer?

None of the above

Customer wanted help in updating their profile details in Account Manager, and you have pitched in for the SiteLock Upgrade; however, the customer went idle after you pitched.

Next Step Offered--Not Now

Action Taken--Not Now

Next Step Offered--Blank

Action Taken--Blank

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Welcome Aboard--Onboarding Navigator

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Welcome Aboard--Onboarding NavigatorVersión en línea

por Chaithra Salian

Customer contacted us to update the A record and you have helped in updating it.

Customer wanted help in resetting the Password and you have proactively helped in changing the Home and Site URL.

Customer contacted for help in creating the professional email service, you have shared the KB article on how to set it up. Since the customer was running late, they informed that they will create it later.

Choose the Pre Oboarding questions that are asked to the customer. (Choose all that is applicable)

Choose one or more answers

Customer wanted help in updating their profile details in Account Manager, and you have pitched in for the SiteLock Upgrade; however, the customer went idle after you pitched.

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